Jobs at Allied World Assurance Company Holdings, Ltd

Manage insurance and reinsurance claims across multiple lines of business, including coverage analysis, case reserves, investigations, payments, litigation, settlements, and negotiations. Collaborate with insureds, brokers, counsel, underwriters, reinsurers, and internal departments. Prepare claim summaries and management reports, support audits, attend industry meetings, and handle special projects. Requires strong communication, writing, organization, negotiation, claims knowledge, and multi-state adjuster licensing compliance.

Provides underwriting and insurance operations support by processing new business submissions, renewals, binders, policies, and midterm service requests. Coordinates with underwriters, brokers, internal teams, and external trading partners, responds to inquiries, supports customer service, develops product and marketplace knowledge, and contributes to operational efficiency and professional development initiatives.

Serves as a subject matter expert for insurance operations by maintaining form repositories, documenting workflows, creating process maps and training materials, supporting system testing, and improving team productivity. Collaborates across insurance and business operations teams to establish enterprise processes, facilitate cross-training, and support operating model initiatives. Performs account coordinator duties as needed while providing product leadership and guidance to production underwriters.

Investigate, evaluate and resolve D&O, fiduciary, crime and other professional lines claims. Manage a heavy caseload, analyze coverage, set reserves, coordinate litigation strategy with counsel, prepare reports, and collaborate with underwriting, actuarial, finance and operations. Engage brokers and clients and attend industry meetings.

Leads the vision, roadmap, delivery, governance, and adoption of Data and AI products supporting P&C insurance underwriting. Partners with underwriting, actuarial, claims, distribution, engineering, data science, and executive stakeholders to deliver capabilities such as GenAI copilots, intelligent risk scoring, submission automation, predictive models, and analytics. Owns prioritization, agile delivery, responsible AI practices, stakeholder reviews, and business value measurement.

Provides advanced global service desk support across endpoint technologies, identity and access management, enterprise applications, hardware assets, and IT operations. Manages incidents, requests, deployments, patches, onboarding and access changes while supporting Microsoft Intune, Autopilot, Microsoft 365, Active Directory, Okta, and virtual desktops. Troubleshoots hardware, software, networking, VPN, and security issues; maintains documentation; contributes to projects and service improvements; mentors team members; and participates in on-call support.

Underwrite and manage assigned North American property and casualty insurance programs to achieve profitability, premium growth, and expense goals. Responsibilities include pricing and exposure analysis, underwriting referrals, audits, aggregation monitoring, program administrator oversight, claims coordination, compliance, broker and client relationship management, business development, reporting, and adherence to reinsurance protocols. The role also supports budgeting, special projects, industry development, and professional training.

Assists with pricing individual treaty reinsurance submissions, testing and improving actuarial models, collecting and analyzing industry data, and maintaining pricing databases. The role also involves broker and client meetings and pursuing a Casualty Actuarial Society designation.

Investigate, evaluate, and resolve cyber liability insurance claims, manage incident response and vendor engagement, analyze coverage, set reserves, oversee litigation strategy, prepare reports, and collaborate with underwriting, finance, actuarial and other teams. Represent the company in mediations and meet brokers and clients.

Supports finance operations by preparing cash forecasts, managing cash flow, assisting with regulatory returns, monitoring premium collections, reviewing financial data in spreadsheets, preparing reports, responding to finance queries, and supporting process improvement projects. The role also coordinates with underwriters, brokers, senior management, operations teams, and outsourced service providers to ensure accurate and timely financial processing.

Supports insurance rating model development, testing, and refinement; prepares pricing indications for large accounts; monitors portfolio metrics; and helps automate pricing, reporting, and analytical workflows. The role is intended for a bachelor's student in actuarial studies, mathematics, statistics, data analytics, or a related field, with Excel knowledge and strong analytical, communication, teamwork, ethics, and learning skills.

Processes premium and claim payments, refunds, commissions, cash applications, and reconciliations. Supports month-end closing, accounts receivable, operational reporting, SOX compliance, dispute resolution, and premium escalations. Collaborates with underwriters, brokers, management, and internal stakeholders while contributing to finance operations and process improvement initiatives.

Investigate, evaluate, negotiate, and resolve Casualty, Professional Indemnity, and Healthcare insurance claims in Australia and potentially across APAC. The role manages customer interactions, identifies complex or fraudulent claims, coordinates suppliers, ensures legal and regulatory compliance, supports reporting and administrative activities, and collaborates with underwriting, finance, actuarial, operations, and technology teams.

Serves as the insurance operations subject matter expert by centralizing forms, documenting workflows, creating process maps and training materials, supporting system testing, and identifying efficiency improvements. Collaborates across insurance and business operations teams to standardize enterprise processes, lead cross-training, and support the Target Operating Model initiative. Performs Account Coordinator duties as needed.

Lead and oversee insurance coverage litigation and related disputes for the company. Manage matter intake, retain and supervise outside counsel, develop litigation strategy, oversee discovery, mediations and arbitrations, set reserves, report trends to management, coordinate with underwriting/actuarial/finance, and maintain E&O reporting.

Support North American underwriters by processing new business submissions, renewals, binders, policy issuance and midterm changes for Property, Casualty and Professional lines. Provide timely customer service to brokers and internal teams, learn product sets and marketplace dynamics, and contribute to operational efficiency and technology adoption.

Lead ServiceNow ITSM strategy, implementation, and optimization. Own ITIL processes (Incident, Problem, Change, Request, Knowledge), CMDB/asset lifecycle, major incident/crisis management, platform administration, vendor relationships, reporting, compliance (SOX/GDPR), and team development to drive continuous improvement and service delivery.

Lead consolidated tax reporting, accounting and analysis under US GAAP and IFRS. Prepare quarterly, annual and periodic tax schedules and disclosures; monitor tax law changes; review local and external tax provisions; liaise with local teams, Fairfax affiliates, and auditors; maintain tax controls, process documentation, and tax accounting policies; analyze uncertain tax positions.

Support Asia-Pacific pricing by developing and maintaining rating models, providing pricing for large accounts, supporting online rating platforms, conducting actuarial profitability reviews, reporting key metrics to senior management, and automating pricing and analytical workflows.

Handle and process APAC healthcare, casualty and professional indemnity claims: register, review, reserve, investigate, negotiate settlements, instruct counsel, manage customer/intermediary interactions, organise suppliers, escalate complex cases, support colleagues, prepare reports, and ensure legal and policy compliance.