Jobs at Alight Solutions

The Directory Services Associates manage enterprise directory and identity platforms, ensuring security, compliance, and availability while providing operational support and incident response.

The Lead Operations role involves managing customer service for Full Case Management, ensuring quality, adherence to SLAs, and mentoring teams while effectively communicating complex client plans.

Manage operational performance for assigned US Pension/401k clients, meet SLAs, own escalations, SOPs and governance, lead teams, coordinate with technology for projects and testing, drive process improvements, and maintain client communication and risk management.

The Benefits Operations Manager oversees operational performance for clients, ensuring quality delivery of benefits administration services while driving process improvements and managing client relationships.

Manage day-to-day stability, performance, backups, replication and security of database environments (PostgreSQL, Oracle, SQL Server, MySQL, MongoDB). Troubleshoot incidents, support deployments and schema changes, perform maintenance and DR testing, automate operational tasks, administer AWS RDS (provisioning, monitoring, HA/DR, backups) and collaborate with cross-functional teams while participating in on-call rotation.

Perform O2C/CA operations including monthly invoicing, revenue recognition per SOX, contract modifications in Workday, financial reporting (transactions, revenue, WIP), audit support, prepaid management, client communications, and meeting deadlines while ensuring data integrity.

Serve as the primary client contact and subject-matter expert for defined benefit plans, advising on regulations, compliance, and plan design. Drive in-year revenue growth, manage contracts and SLAs, partner with internal teams to improve delivery efficiency, and engage senior client stakeholders around renewals and upsell opportunities.

Oversee daily operational performance for assigned clients, manage operations teams, act as primary client contact for service delivery, handle escalations, drive process improvement using data, manage ad hoc client projects, validate iCAT results, and coordinate with Customer Care, Shared Services, and Oversight teams.

The operations analyst provides customer service support, ensuring adherence to client service level agreements while simplifying complex client plans. Responsibilities include managing calls, handling claims, and driving positive customer experiences, alongside continuous improvement efforts and team training.

Seeking a Cloud engineer to design full-stack cloud-native applications merging AI with scalable architecture, leading cross-functional engineering teams.

Looking for a hands-on AI/ML Architect to design, build, and deploy AI/ML solutions, collaborating with cross-functional teams to enhance business outcomes.

The IT Director for Wealth Engineering is responsible for translating strategy into execution, driving technology leadership, ensuring Agile excellence, leading people development, and fostering partnerships across teams.

Design, build, and maintain low-code/no-code GTM automation: visual workflows for outbound and lifecycle motions, data enrichment, CRM customization, outreach sequencing, tool integrations, monitoring, and enablement to improve revenue efficiency.

The Vice President of Technology Operations will lead technology teams in India, ensuring operational stability and collaboration with global leadership. Responsibilities include managing engineering, IT operations, and security, along with talent management and cultural alignment.

Manage daily operational delivery for defined benefit clients, lead operations teams, act as primary client contact for service delivery and escalations, drive process improvements, manage ad hoc client projects (spins, freezes, acquisitions), validate and communicate results, and collaborate with oversight, customer care, and shared services to improve efficiency.

Provide accounts receivable/order-to-cash support: generate monthly invoices, manage contract modifications in Workday, interpret agreements, recognize revenue per SOX, support audits, prepare financial reports, and respond to client finance queries.

Provide administrative support for appeals and claims (disability/leaves) in a TPA environment: triage appeal receipts, assign cases, manage correspondence, upload documents, coordinate vendor services, build file copies, maintain logs and mailboxes, ensure compliance, and support audits and reporting. Requires strong attention to detail, multitasking, and stakeholder communication.

Manage daily operational delivery and service for assigned defined benefits clients. Lead operations teams, handle complex participant inquiries and escalations, validate and communicate iCAT results, drive process standardization using data, manage ad hoc projects (spins, freezes, acquisitions), and coordinate with Customer Care, Shared Services, and Oversight & Excellence to improve efficiency and client satisfaction.

Lead and coach a team of claims operations staff to meet client SLAs and quality standards. Manage client relationships, escalations, transitions, workforce planning, training, performance management, and cross‑training. Drive process improvements, compliance, analytics, and regular stakeholder reporting while supporting night/evening shift operations and overseeing a team span of ~15–25.

Ensure end-to-end quality across customer care and operations through regular audits, defect identification, root cause analysis, coaching, reporting on KPIs, and continuous process improvement to meet SLAs and client requirements.