Jobs at Alight Solutions

Hands-on analytics engineer designing enterprise-grade data models and semantic layers, optimizing datasets for BI tools, tuning SQL/ETL for performance, enforcing data governance and security (RLS/CLS), mentoring junior engineers, and partnering with data engineers, BI teams, and stakeholders to deliver scalable analytics solutions.

Seeking a Cloud engineer to design full-stack cloud-native applications merging AI with scalable architecture, leading cross-functional engineering teams.

Lead operational performance and process improvements for absence/claims services. Manage daily team objectives, mentor staff, perform root cause analysis, write and update SOPs, lead ad-hoc projects, and coordinate transitions with US/client teams.

Lead end-to-end product design for AI-enabled web and mobile experiences. Create scalable frameworks, wireframes, prototypes, and production-ready UI while governing design systems and accessibility standards. Partner with Product, Engineering, Research, Content, and Enablement teams to shape strategy, validate solutions, and ensure technical feasibility. Use AI tools with human oversight, mentor designers, lead critiques, and establish quality standards for intuitive, consistent, and inclusive experiences.

Leads all technology operations in India, overseeing 1,000+ professionals across engineering, IT operations, and security. Owns operational stability, delivery predictability, engineering throughput, risk management, AI and GenAI adoption, infrastructure reliability, security, talent development, and executive stakeholder engagement. Translates global technology priorities into executable plans while driving modernization, responsible AI governance, productivity improvements, and scalable leadership capabilities.

Processes client benefits plan activities, including US pension, 401(k), and payroll administration, while meeting service-level agreements and quality standards. Resolves participant inquiries, documents work in task management tools, supports audits and remediation, maintains SOPs, and collaborates with customer service, technology, and shared services teams. The role also identifies process improvements, manages deadlines, communicates risks, and ensures accurate adherence to procedures and compliance requirements.

Processes client benefits plan activities accurately and within service-level agreements. Reviews plan provisions, maintains procedures and knowledge documentation, researches and resolves participant inquiries through case management tools, and collaborates with customer service, technology, and shared services teams. The role requires transaction processing, prioritization, compliance with security procedures, secure handling of participant information, and effective performance in a high-volume, deadline-driven environment.

Manage operational performance and SLAs for assigned US Pension/401(k) clients, lead and develop operations team, own SOPs and governance, handle escalations, coordinate projects and testing with technology, and drive process improvements and resource planning.

Processes client benefit plan transactions, including US pension, 401(k), and payroll activities, according to documented procedures and service-level agreements. Resolves participant inquiries, performs quality and compliance checks, maintains SOPs and documentation, records work in task-management tools, and collaborates with customer service, technology, and shared-services teams. The role also supports remediation, audit readiness, issue escalation, and continuous process improvement.

Deliver timely, accurate participant information and meet client SLAs and quality scores. Identify and resolve process issues, follow SOPs, document work, prioritize high-volume tasks, and collaborate with leads to ensure delivery. Maintain communication, analytical rigor, and continuous self-development in a fast-paced environment.

Processes US pension, 401(k), payroll, and client benefits-plan transactions accurately and within service-level agreements. Resolves participant inquiries, documents completed work, performs quality and compliance checks, maintains SOPs and knowledge repositories, and escalates exceptions. Collaborates with customer service, technology, and shared-services teams, participates in team huddles, and recommends continuous process improvements.

Leads full case management customer service, spending most production time handling calls and reviewing claims. Explains complex client plans, resolves participant issues, meets service-level and quality targets, documents interactions, supports process improvements, mentors colleagues, and contributes to transitions and knowledge transfer. Requires strong communication, analytical ability, attention to detail, computer skills, and availability for evening or night shifts.

Lead operational performance and process excellence for absence management services; train and mentor staff; manage transitions, SOP writing/updates, and client interactions; perform root cause analysis, build dashboards and metrics, drive continuous improvement, and lead ad-hoc projects to meet contractual standards.

Own recurring operational reports, ensuring timely delivery, data accuracy, quality assurance, governance, documentation, and stakeholder communication. Analyze operational data, identify gaps, support dashboard reviews, and drive reporting automation and process improvements. The role also supports reporting transitions, knowledge transfer, cross-training, and capability building in Excel, Power BI, VBA, SQL, visualization, and leave solutions processes.

Manage HR strategy, employee relations, talent and performance management, payroll and benefits processes, compliance, employee lifecycle activities, and HR metrics. Advise senior leaders and managers on workforce issues, labor laws, performance concerns, and employee development. Lead HR policies, engagement initiatives, legal case coordination, POSH compliance, absence management, and data-driven workforce improvements while fostering a high-performance culture.

Lead end-to-end engineering for Alight's client-facing platforms across multiple product lines, driving platform-first architecture, modernization, reuse, security, and AI integration. Align product, delivery, data/AI, and infrastructure teams to ensure scalable, reliable, and cost-efficient solutions that improve client outcomes and accelerate product delivery.

Lead AI-focused security and controls by defining AI-specific risk standards, guiding secure design and deployment, supporting vendor/model risk assessments, and partnering across engineering, privacy, and security to implement and monitor controls across the AI lifecycle.

Design, build, and maintain high-volume ETL/ELT pipelines across Hadoop and AWS using Spark/PySpark, Scala, Glue, EMR, Step Functions and orchestration tools. Optimize performance, enforce data governance, support incidents, collaborate with stakeholders, and mentor junior engineers.

Design, build, and maintain scalable ETL/ELT pipelines and distributed big-data processing using Spark/Hadoop on AWS. Optimize data lakes/warehouses, implement data models, ensure data quality, monitoring, governance, and security for large-scale analytics.

Senior analytics engineer who designs enterprise-grade data models and semantic layers, optimizes SQL transformations and BI datasets, supports ETL/ELT collaboration, builds dashboards in QuickSight/Tableau/Power BI, implements data governance (RLS/CLS), and mentors junior engineers to ensure scalable, high-performance analytics solutions.