Jobs at Alight Solutions

Lead HR Business Partner and Employee Relations across India, shape people strategy, advise senior leaders on org design, workforce planning and change, build scalable HR processes and governance, ensure compliance with Indian labor laws, develop HRBP capability, drive engagement and integration during transitions, and maintain visible leadership across multiple India sites.

Lead HR strategy and policy implementation, manage employee relations and legal cases, oversee performance management, payroll and statutory compliance, absence and leave administration, and HR metrics reporting to improve engagement and workforce efficiency.

Manage operational delivery for assigned US pension/401(k) clients, ensuring SLAs and quality, driving process improvements, handling escalations, coordinating projects with technology, and leading and developing a high-performing operations team.

Lead HR strategy and operations including talent acquisition, employee relations, performance management, payroll and compliance. Drive HR policies, metrics and reporting, manage legal/POsh/payroll matters, and support leadership to foster engagement and high-performance culture.

Plan, coordinate, and manage employee transportation services including route optimization, vendor and fleet management, safety/compliance, cost control, employee coordination, and reporting using transport software and GPS tracking.

Perform O2C finance tasks including generating monthly invoices, preparing supporting documentation, maintaining daily/monthly financial reports (Transactions, Revenue, WIP), processing contract modifications in Workday, recognizing revenue per SOX, supporting audits, handling prepaid creation/utilization, and communicating with internal/external clients to resolve finance questions.

Lead operational performance for absence management services by setting team objectives, training and mentoring staff, driving process improvements and SOP documentation, performing root-cause analysis, managing transitions and ad-hoc projects, collaborating with US/onshore teams, and developing dashboards and measures to monitor multi-client impacts.

Deliver timely, accurate participant information and manage workflows. Maintain SOP documentation, resolve issues and queries, perform first-level quality checks, support training and process improvements, and work flexible shifts including occasional weekends or extended hours.

The operations analyst provides customer service support, ensuring adherence to client service level agreements while simplifying complex client plans. Responsibilities include managing calls, handling claims, and driving positive customer experiences, alongside continuous improvement efforts and team training.

Provide timely, accurate participant support while meeting client SLAs and quality targets. Follow SOPs, document actions, escalate and resolve issues with leads, identify process improvements, and manage workload under short deadlines.

Design, build, and deploy production AI applications: semantic search, summarization, chat, and RAG systems. Implement vector search and OpenSearch/Elasticsearch indexes, integrate AWS services, tune models and agentic workflows, and partner with product stakeholders to deliver scalable ML solutions.

Administer and configure enterprise Atlassian JIRA: projects, workflows, screens, custom fields, templates, permissions, add-ons, and automation. Implement and support marketplace apps, integrations (REST APIs, M365), troubleshooting, governance, upgrades, documentation, and cross-functional stakeholder collaboration to enable Agile delivery and process automation.

The Associate - Operations is responsible for ensuring timely and accurate delivery of information, identifying process improvements, and resolving participant issues while meeting client SLAs and maintaining quality scores.

Configure, validate, test, and maintain systems to support U.S. benefits and healthcare operations. Troubleshoot configuration issues, ensure audit-ready documentation, meet productivity and quality targets, and drive process improvements while collaborating with stakeholders.

Perform SOP-driven transaction processing for client benefit plans with accuracy and timeliness. Maintain and update process documentation, meet SLAs, ensure compliance, collaborate with cross-functional teams, and participate in daily huddles and status meetings.

The Senior Developer is responsible for building cloud-native backend services on AWS, focusing on ETL pipelines, data services, and analytics integration to support business intelligence across platforms.

The AI/ML Architect designs, builds, and deploys scalable AI/ML solutions, collaborates with teams, and writes production-grade code.

The Lead Engineer oversees the technical design, development, and implementation of systems for projects. Responsibilities include coding, debugging, project planning, documentation, and mentoring team members.

Process and manage client US pension/401(k) and payroll-related plan activities per SOPs, meet SLAs, resolve participant issues via case management tools, document work in task tools, support quality/compliance, and recommend process improvements while collaborating with cross-functional teams.

Design, implement, and support cloud-centric directory services (AD/Azure AD). Secure and maintain directory platforms, manage privileged identities, lead Level 3 incident response and root cause analysis, produce runbooks, assist audits, and provide technical leadership to operations teams.