General Manager, HCM and Payroll - EMEA/LATAM/APJ

Job Title: General Manager - EMEA/LATAM/APJ HCM/Payroll

Location: EMEA

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts, Strada blends leading-edge technology with human

ingenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, pls visit Strada Global Page

General Manager – EMEA/LATAM/APJ HCM/Payroll

The General Manager, EMEA/LATAM/APJ HCM/Payroll, is a senior leadership role responsible for driving operational excellence, financial performance, and strategic growth across EMEA, LATAM, and APJ regions. This role requires deep expertise in HCM/payroll markets and a proven ability to lead large, global teams across complex, multi-market environments.

With full P&L ownership, the GM focuses on maximizing profitability, achieving EBITDA growth, and ensuring exceptional customer satisfaction. The role also involves close collaboration with Sales to drive revenue and with product and technology teams to align solutions with evolving client needs.

Key Responsibilities

P&L Ownership

• Develop and execute strategies to meet revenue and cost targets, ensuring profitability aligns with business objectives.

• Monitor and manage all aspects of the P&L to deliver growth while maintaining financial discipline.

• Analyze financial performance, identify variances, and implement corrective measures.

• Collaborate with Sales to drive revenue growth, improve client profitability, and achieve sales targets.

EBITDA Focus

• Optimize EBITDA through gross margin improvements, expense control, and operational efficiency.

• Identify cost-saving opportunities and implement strategies to maximize profitability.

• Utilize pricing strategies and service optimizations to enhance EBITDA performance.

Operational Excellence

• Streamline workflows to reduce costs and improve efficiency across regions.

• Lead continuous improvement initiatives (e.g., Lean, Six Sigma) to enhance SLA compliance and operational performance.

• Deploy tools and systems that enhance SLA delivery, scalability, and operational effectiveness.

• Drive initiatives to break down silos and enhance cross-functional collaboration, fostering a unified approach to achieving organizational goals and delivering seamless solutions."

Customer Experience and NPS

• Enhance customer satisfaction and loyalty, as measured by Net Promoter Score (NPS).

• Address detractor feedback to reduce churn and improve client retention.

• Align operational improvements with the goal of delivering consistent, high-quality customer experiences.

Strategic Planning

• Translate organizational goals into actionable regional strategies.

• Respond to market trends and demands to maintain a competitive edge.

• Drive initiatives to scale operations and support long-term growth objectives.

• Collaborate with product and technology teams to deliver innovative solutions that address client needs, ensuring renewals and long-term client relationships.

Financial Management

• Oversee budgeting, forecasting, and financial reporting for EMEA, LATAM, and APJ regions.

• Implement cost control measures to meet financial goals without compromising service quality.

• Monitor and report key financial metrics, including revenue growth, gross margins, and cash flow.

Team Leadership and Development

• Lead and develop a high-performing, global, hybrid team of over 4,000 employees.

• Foster a culture of accountability, collaboration, and innovation.

• Provide mentorship and growth opportunities, aligning team capabilities with organizational objectives.

Compliance and Risk Management

• Ensure operations comply with legal, regulatory, and ethical standards across all regions.

• Identify and mitigate risks that could impact operational or financial performance.

Qualifications

Education

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.

• Advanced degree (MBA or equivalent) preferred.

Experience

• 10+ years of operational leadership with demonstrated P&L ownership and EBITDA growth.

• Extensive experience in the EMEA payroll and HCM space, with exposure to LATAM and APJ markets.

• Proven ability to manage large hybrid teams of 4,000+ in global, multi-market environments.

Skills

• Exceptional financial acumen, including expertise in budgeting, forecasting, and profitability optimization.

• Deep understanding of process optimization methodologies (e.g., Lean, Six Sigma).

• Outstanding leadership and communication skills, with a strong ability to influence and align cross-functional teams.

• Strategic thinker with advanced analytical and problem-solving capabilities.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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