Jobs at Alberta Health Services

Design, develop, configure, and support contact center applications and integrations across Genesys Cloud CX and Five9. Build IVR call flows, routing strategies, chat/voice bots, and automation workflows. Implement API/web service integrations, configure queues and agent profiles, troubleshoot platform issues, coordinate vendor support, produce technical documentation, and assist with go-lives, upgrades, testing, and continuous improvement while collaborating with IT, operations, and client stakeholders.

Supports IT infrastructure, system operations, and technical support activities. Monitors system performance, resolves technical issues, coordinates internal and external technology teams, installs and maintains systems and software, manages secure data transmission, prepares performance reports, and assists with technology improvements and IT projects.

Supports IT infrastructure, system operations, and technical support activities. Monitors system performance, resolves technical issues, assists with system and software installation and maintenance, manages secure data transmission, prepares performance reports, and contributes to technology improvements and IT projects. Coordinates with internal and external technology teams and provides technical documentation.

Leads talent acquisition strategy and high-volume recruitment for professional and specialized roles. Partners with business leaders and hiring managers, uses recruiting data and technology to improve hiring outcomes, develops innovative sourcing approaches, ensures compliant and positive candidate experiences, and supports workforce planning and broader talent initiatives.

Manage job postings, source and screen candidates, coordinate interviews, partner with hiring managers, maintain ATS records, support onboarding, HR compliance, and recruiting administration.

Manage recruitment, high-volume hiring, onboarding, and employee lifecycle activities. Partner with leadership on HR strategy and workforce planning, ensure compliance with employment regulations, handle employee relations, and coordinate HR initiatives and organizational projects.

The HR Coordinator will manage recruitment processes, candidate screening, interview coordination, onboarding, and maintain HR records and documentation while ensuring confidentiality.

Monitor real-time agent adherence and queue performance, manage intraday staffing adjustments, produce daily workforce reports, analyze staffing trends, and collaborate with operations and technical teams to maintain contact center service levels.

The Talent Acquisition Specialist will manage full-cycle recruiting activities, source candidates, coordinate interviews, and maintain compliance with hiring regulations.

The IT Support Specialist manages system infrastructure, coordinates IT activities, resolves technical issues, and supports software installation and maintenance.

The HR Onboarding Specialist coordinates onboarding activities, manages employment documentation, and ensures new hires are prepared for employment in a healthcare environment.

Support and manage system infrastructure and operations: coordinate technical support, monitor and resolve system issues, install and maintain systems/software, ensure secure data handling, produce performance reports, and assist with IT projects and improvements.

Support full-cycle recruiting and HR operations: screen candidates, coordinate interviews, manage applicant records in ATS/HR systems, assist onboarding, and handle HR administrative tasks while maintaining confidentiality.