Teams at Alberta Health Services

Develop statistical workforce forecasts for Medicaid, federal policy, service demand, and contact center performance. Analyze historical trends, seasonality, utilization, and legislation to improve accuracy. Partner with operations, clients, and workforce teams to align staffing plans, monitor forecast errors, and optimize service levels. Build dashboards and prepare actionable reports and recommendations for management.

Develop, test, debug, and maintain software, applications, automated workflows, and system integrations. Build REST API and JSON-based integrations, learn Genesys Cloud CX, and support IVR, call routing, and contact center automation. Participate in code reviews, testing, deployments, troubleshooting, documentation, and collaboration with technical and operational teams under senior developer guidance.

Design, develop, configure, and support contact center applications and integrations across Genesys Cloud CX and Five9. Build IVR call flows, routing strategies, chat/voice bots, and automation workflows. Implement API/web service integrations, configure queues and agent profiles, troubleshoot platform issues, coordinate vendor support, produce technical documentation, and assist with go-lives, upgrades, testing, and continuous improvement while collaborating with IT, operations, and client stakeholders.