Teams at Alberta Health Services

Design, develop, configure, and support contact center applications and integrations across Genesys Cloud CX and Five9. Build IVR call flows, routing strategies, chat/voice bots, and automation workflows. Implement API/web service integrations, configure queues and agent profiles, troubleshoot platform issues, coordinate vendor support, produce technical documentation, and assist with go-lives, upgrades, testing, and continuous improvement while collaborating with IT, operations, and client stakeholders.

Supports IT infrastructure, system operations, and technical support activities. Monitors system performance, resolves technical issues, coordinates internal and external technology teams, installs and maintains systems and software, manages secure data transmission, prepares performance reports, and assists with technology improvements and IT projects.

Leads talent acquisition strategy and high-volume recruitment for professional and specialized roles. Partners with business leaders and hiring managers, uses recruiting data and technology to improve hiring outcomes, develops innovative sourcing approaches, ensures compliant and positive candidate experiences, and supports workforce planning and broader talent initiatives.