Jobs at Air New Zealand (airnewzealand.com)

Designs and optimizes customer lifecycle journeys across owned channels, creating persuasive content and personalized experiences. Uses AI, automation, decisioning, conversation design, testing, and performance insights to improve engagement and commercial outcomes. Collaborates with Product, Digital, Loyalty, Brand, Customer Experience, and Data teams to deliver connected customer experiences and strengthen long-term customer relationships.

Leads the Supply Execution capability supporting aircraft maintenance, material planning, inventory availability, and disruption response. Manages and develops a high-performing team, coordinates material support through the Maintenance Operations Centre, and partners across Supply Chain, Procurement, Engineering, Maintenance, and Operations. Drives continuous improvement through stronger processes, digital tools, performance measures, and data-driven decision-making.

Leads Air New Zealand’s end-to-end Supply Planning capability within Tech Ops. Responsibilities include developing a high-performing team, establishing planning standards, leading Supply Review and S&OP processes, improving inventory and supplier performance, partnering across supply chain and operational functions, and advancing digital, data-driven planning transformation.

Partners with operational teams and leaders to identify waste, variation, and inefficiencies; leads cross-functional continuous improvement initiatives; develops improvement roadmaps; delivers measurable outcomes; supports digital and automation-enabled improvements; and coaches employees in Lean and continuous improvement practices.

Supports marketing and advertising technology platforms, integrations, data flows, customer segmentation, journeys, campaign activation, and marketing automation. Develops data pipelines, scalable campaign components, documentation, training, and platform support. Applies AI and emerging technologies to improve personalization and marketing effectiveness while troubleshooting data, integration, and campaign issues.

Leads Air New Zealand’s In-flight Supply Planning function, including people leadership, planning strategy, governance, Supply Review, and Sales and Operations Planning. Drives transformation, continuous improvement, digital planning tool adoption, supplier collaboration, and stakeholder engagement. Coaches and develops a high-performing team while improving planning capability, processes, and operational outcomes.

Manage end-to-end recruitment for a Digital business portfolio, partnering with leaders to understand hiring needs, develop sourcing strategies, provide market insights, and deliver an inclusive candidate experience. The role requires managing multiple recruitment processes, building strong stakeholder relationships, and recruiting technical and corporate talent in a fast-paced environment.

Coordinates Tech Ops induction, onboarding, leadership development, capability, early-career, and talent programmes. Supports meetings, communications, reporting, budgets, recruitment activity, career events, participant support, and stakeholder coordination across internal teams and external partners. Maintains accurate programme records, tracks actions and expenditure, and identifies process improvements using digital tools and approved AI solutions.

Partners with senior leaders to improve profitability, performance, and commercial outcomes. Provides financial analysis, forecasting, planning, reporting, and strategic advice; identifies profitability opportunities; coaches managers on financial decision-making; builds stakeholder relationships; supports compliance and strategic Finance projects.

Analyze and improve end-to-end supply chain processes, design future-state workflows, document requirements, support transformation programs, and drive Lean and Six Sigma continuous improvement. The role involves ERP and digital systems implementation, process mapping, stakeholder workshops, testing, training, governance, and embedding sustainable operational improvements across supply chain teams.

Design, build, and scale secure Generative AI services in Python from proof of concept to production. Develop agentic systems, RAG pipelines, and enterprise data integrations while implementing guardrails, monitoring, governance, and responsible AI practices. Apply strong software engineering, data engineering, MLOps, cloud, containerization, testing, and CI/CD practices. Collaborate with business teams, evaluate emerging AI technologies, mentor others, and help shape Air New Zealand’s AI strategy.

Analyzes aircraft technical and repair data, develops engineering solutions, investigates mechanical issues, prepares technical reports, advises stakeholders, negotiates with vendors, supports regulatory compliance, and contributes to engineering improvements. The role requires at least two years of mechanical experience on large commercial aircraft, preferably with aerospace or aviation engineering qualifications and aircraft maintenance experience.

Analyze airline network capacity, routes, competitors, forecasts, and strategic opportunities. Develop financial models, scenario analyses, business cases, and competitor reporting to support network planning, budgeting, investment decisions, and Board-level strategy. Partner with Operations, Finance, Strategy, Scheduling, and external stakeholders to produce commercially viable and operationally achievable recommendations.