Teams at Air New Zealand (airnewzealand.com)

Develop, operate, and evolve customer identity and authentication services using Java, APIs, OAuth 2.0, and OpenID Connect. Support registration, login, account management, integrations, CI/CD, cloud platforms, security controls, production troubleshooting, and 24/7 on-call operations. Collaborate across teams to deliver secure, reliable identity experiences and contribute to passwordless authentication, digital identity, and biometric capabilities.

Manage complex customer complaints, escalations, and compensation requests from investigation through resolution. Investigate concerns, collaborate across the airline, make fair recovery decisions, handle sensitive conversations, represent the company in formal disputes, and identify opportunities to improve customer experience. The role requires empathy, sound judgment, resilience, strong communication, organization, attention to detail, flexibility for shift work, and confidence learning new systems.

Provide Level 3 expertise for complex network incidents, engineer and support enterprise LAN, Wi-Fi, WAN, SD-WAN, data centre, cloud and hybrid networking, and contribute to designs, upgrades and migrations. The role focuses on improving network reliability, performance, capacity, security and automation while collaborating with internal teams, vendors and managed service partners.