Jobs at 8am (Formerly AffiniPay)

Build and deploy production agentic AI systems embedded within Customer Support, Sales, Marketing, Finance, and Product teams. Own technical delivery from discovery through launch and support, integrating internal systems with Python or TypeScript, SQL, and APIs. Work directly with stakeholders to understand workflows, debug live deployments, create reusable agent playbooks, and deliver measurable process improvements.

The Sales Development Representative manages and qualifies inbound leads, identifies sales opportunities, conducts 45–60 calls daily, updates Salesforce, educates prospects, schedules meetings, and supports pipeline development. The role also engages existing users for referrals and expansion opportunities while collaborating with sales and marketing. Candidates should have sales or customer-facing experience, strong communication and organizational skills, persistence, and the ability to learn and explain software products. SaaS experience, cold calling, and a bachelor’s degree are preferred.

Owns Salesforce configuration, architecture, integrations, security, automation, data quality, release management, and user support. Leads the Salesforce roadmap, translates business needs into scalable solutions, manages cross-functional projects, mentors junior administrators, and establishes governance, testing, documentation, and training practices. The role also evaluates AI capabilities, contributes to Apex and Lightning Web Components when needed, and ensures long-term platform health.

Own Salesforce configuration, customization, integrations, security, data quality, automation, testing, release management, and user support. Partner with business and technical stakeholders to redesign processes, translate requirements into scalable solutions, and maintain governed Salesforce architecture. Build with Flow and declarative tools, collaborate on Apex and Lightning Web Components, introduce practical AI capabilities, document processes, train users, and recommend platform improvements.

Own mobile product strategy across 8am’s brands, leading customer discovery, AI-native prototyping, and delivery with a two-engineer team. Define mobile priorities, build customer-tested experiences, bring AI agents and payment capabilities to mobile, and manage app quality, releases, analytics, and adoption. Partner cross-functionally with product, marketing, sales, customer success, payments, and AI platform teams. The role requires strong mobile product management, customer discovery, AI, UX, and regulated-industry experience.

Leads and develops inbound and outbound SMB sales teams, driving new-logo acquisition, pipeline growth, transactional SaaS sales, and performance against aggressive targets. Responsibilities include coaching, hiring, performance management, sales process improvement, CRM and metrics analysis, cross-functional collaboration, client relationship development, and reporting to senior leadership. The role requires an Austin-based leader who can work hybrid and use AI tools to improve sales workflows and decision-making.

Designs and deploys AI-powered features and scalable AI/ML services across SaaS products. Responsibilities include translating business problems into AI solutions, integrating large language models, preparing data, evaluating model performance, writing Python, building secure deployment infrastructure, and collaborating with product, data, and cloud operations teams. The role requires production AI/ML experience, scalable data infrastructure expertise, AWS familiarity, and modern DevOps practices.

Provides Tier 1 customer support through phone, email, and chat. Troubleshoots product issues, educates customers on MyCase, LawPay, and CPACharge, investigates reported problems, escalates technical issues to Tier 2, stays current on product releases, and documents interactions in Salesforce. The role requires strong communication, professionalism, problem-solving, time management, and the ability to remain calm while handling daily inbound support volume.

Design and build AI-powered search and retrieval systems, including hybrid keyword and vector search, RAG pipelines, document ingestion, indexing, embeddings, ranking, and LLM-based services. Develop scalable Python infrastructure, evaluate search relevance, and deploy reliable services in AWS. Collaborate with product, data, and cloud operations teams to improve AI search performance, latency, and customer outcomes.

Owns business strategy, analytics, processes, and systems supporting the Partnerships organization. Responsibilities include executive planning and reporting, partner revenue dashboards, quote-to-cash operations, renewal and expansion processes, Salesforce and go-to-market technology improvements, partner event operations, roadmap development, and mentoring junior teammates.

Leads the People function in partnership with the Chief People Officer, overseeing HR business partners, total rewards, HRIS and People Systems, facilities, and executive administration. Develops scalable people programs, ensures employment-law compliance, uses workforce data to improve employee experience, and advises executive leadership. The role also builds leadership capability, supports global growth across multiple countries, and represents the People function with executive and board stakeholders.

Own the full B2B sales cycle within an assigned territory, including prospecting, product demonstrations, pipeline management, negotiation, and closing. Sell SaaS solutions to legal-industry stakeholders, build consensus, communicate customer ROI, achieve quota, and develop long-term client relationships that generate repeat business and referrals.

The Senior Data Analyst will support FP&A, Partnerships, and Product through ad hoc analysis, automated reporting, data transformations, visualization, and actionable insights. Responsibilities include managing the data lifecycle, identifying trends and opportunities, partnering with Data Engineering, and presenting findings to technical and business stakeholders. The role requires advanced SQL, Excel, Python, BI tools, modern data stack experience, finance technology and B2B SaaS expertise, and the ability to solve ambiguous problems independently.

Leads the ISV payments partnership function, building and developing Partner Account Manager teams, expanding the partner ecosystem, and driving partner revenue, adoption, retention, and satisfaction. Owns partnership strategy, commercial negotiations, pricing, renewals, KPIs, and payment capability roadmaps. Collaborates with Product, Engineering, Marketing, Legal, Risk, and Compliance to launch integrations and payment types while representing the company with strategic partners.

Design and scale the data platform powering analytics, product insights, and machine learning. Lead data architecture, modeling, ETL, reliability, observability, quality, and query optimization initiatives. Integrate product data sources, support reporting and BI access, improve engineering practices, mentor teammates, and provide technical guidance on platform evolution. Collaborate with product, engineering, and analytics teams to prioritize work, assess impacts, and resolve ecosystem issues.

This is an opportunity to join the 8am Talent Community to connect with the company for future job opportunities.

Design, build, and integrate AI-powered features into 8am products. Collaborate with product, engineering, and data teams to prepare data, develop and deploy LLM-based services, write Python code, and build reliable, scalable AI infrastructure and monitoring.

Outbound-focused BDR role responsible for high-volume phone prospecting (75-100 calls/day), qualifying leads, building pipeline, updating Salesforce, running targeted campaigns, reporting weekly results, and collaborating with sales and marketing to expand product awareness and opportunities.

Leads and develops engineering teams while remaining technically hands-on. Responsibilities include recruiting and mentoring engineers, improving software development processes, driving scalable cloud application architecture and performance, collaborating with product and UX, coordinating releases, resolving technical challenges, and contributing to long-term engineering strategy. The role may focus on customer workflows, platform capabilities, or AI-powered features.

Own the E2E automation strategy for critical customer journeys within the SaaS Platform, focusing on Python-based automation for UI and API testing, integrating with CI/CD pipelines, and collaborating with Quality Engineers.