Teams at 8am (Formerly AffiniPay)

Designs and deploys AI-powered features and scalable AI/ML services across SaaS products. Responsibilities include translating business problems into AI solutions, integrating large language models, preparing data, evaluating model performance, writing Python, building secure deployment infrastructure, and collaborating with product, data, and cloud operations teams. The role requires production AI/ML experience, scalable data infrastructure expertise, AWS familiarity, and modern DevOps practices.

Provides Tier 1 customer support through phone, email, and chat. Troubleshoots product issues, educates customers on MyCase, LawPay, and CPACharge, investigates reported problems, escalates technical issues to Tier 2, stays current on product releases, and documents interactions in Salesforce. The role requires strong communication, professionalism, problem-solving, time management, and the ability to remain calm while handling daily inbound support volume.

Design and build AI-powered search and retrieval systems, including hybrid keyword and vector search, RAG pipelines, document ingestion, indexing, embeddings, ranking, and LLM-based services. Develop scalable Python infrastructure, evaluate search relevance, and deploy reliable services in AWS. Collaborate with product, data, and cloud operations teams to improve AI search performance, latency, and customer outcomes.