Teams at 8am (Formerly AffiniPay)

Provides Tier 1 customer support through phone, email, and chat. Troubleshoots product issues, educates customers on MyCase, LawPay, and CPACharge, investigates reported problems, escalates technical issues to Tier 2, stays current on product releases, and documents interactions in Salesforce.

Lead and grow a distributed team of SDETs, owning automation strategy, framework standards, CI/CD quality gates, test migration, backlog prioritization, and technical roadmaps. Stay hands-on with framework design, code reviews, test environments, flaky-test management, and AI-assisted automation. Partner with QE, Engineering, DevOps, Security, Data, and Performance teams to improve regression coverage and quality KPIs.

Build and deploy production agentic AI systems embedded within Customer Support, Sales, Marketing, Finance, and Product teams. Own technical delivery from discovery through launch and support, integrating internal systems with Python or TypeScript, SQL, and APIs. Work directly with stakeholders to understand workflows, debug live deployments, create reusable agent playbooks, and deliver measurable process improvements.