If properly managed, the people who express the most anger can become your biggest and most vocal supporters, often helping to convert others into supporters.
The hybrid office is here to stay. Keep employees connected, stimulated and happy with escape rooms, virtual beverage samplings, and kid-friendly story ideas.
Your organization’s survival depends on transforming your business to embrace the promise of digital. But first, you must transform your employees’ skills.
Answering ad-hoc support questions is a major part of being a team manager or a customer service representative. But what can you do when people still walk away dissatisfied even if you’ve answered all their questions?
