Artificial intelligence and machine learning are set to seriously improve call center and chatbot experiences. Here’s the tech that’s coming online now and what to expect in the future.
The method is called the AI Sophistication Curve. For it to work, all you need is an understanding of the problem you’re trying to address and a team with basic software product deployment capabilities.
To ensure AI fulfills its potential, we must democratize the technology to avoid allowing it to be yet another driver of inequality. Here’s how we start.
AI can be a powerful tool, but, ultimately, it’s just that: a tool. Make sure you understand its processes so that you’re the one in control of making product decisions.
