Top Tech Jobs & Startup Jobs in Wilmington, NC

Leads Intradiem’s Technical Support organization, owning post-go-live customer experience, support strategy, operating models, SLAs, escalations, staffing, and performance. Drives AI transformation, automation, continuous improvement, platform migration support, critical incident response, customer communications, root-cause analysis, and compliance. Develops multilevel technical teams, manages outsourced support partners, and collaborates with Implementation, Customer Success, Product, and Engineering. Requires extensive technical support leadership experience in SaaS environments, including integrations, APIs, cloud platforms, AI support tools, and executive stakeholder management.

Manage strategic B2B SaaS accounts by driving onboarding, adoption, retention, executive relationships, quarterly business reviews, expansion opportunities, and commercial negotiations. Translate customer feedback into product insights, support custom Salesforce reporting and workflows, monitor account health, resolve issues, maintain CRM data integrity, and collaborate cross-functionally to maximize customer ROI.

Lead the Networks and Environment pillar for a federal Zero Trust acceleration effort. Develop and validate network architecture patterns covering segmentation, policy enforcement, secure connectivity, telemetry, and identity or device integration. Assess hybrid enterprise network implementations, support engineering plans and pilots, create test and rollback plans, evaluate network security technologies, and document implementation lessons and recommendations.

Manage sales and marketing for products serving civil, infrastructure, government, PSU, contractor, consultant, and builder customers. Identify new opportunities, source product approvals, generate leads through cold calls and emails, follow up with prospects, and convert leads into orders while achieving sales targets.

Lead product roadmap and execution for a core product line, coordinate cross-functional discovery and delivery, run agile ceremonies, track product KPIs, manage legacy client transitions and new launches, surface risks, and communicate status to stakeholders to drive data-informed prioritization and successful go-to-market outcomes.

Lead design, deployment, and operation of Caldera's blockchain infrastructure. Build and expand DevOps pipelines, manage Kubernetes/AWS deployments, implement IaC (Terraform/Helm), enhance observability, optimize performance, and maintain infrastructure security for production rollup chains.

Design, build, and optimize responsive, high-performance front-end interfaces for a Web3 DEX using modern JavaScript frameworks and TypeScript. Collaborate with designers, product, and back-end teams to integrate blockchain APIs and smart contracts, mentor junior developers, troubleshoot issues, and contribute to mobile-first/PWA development while ensuring scalability and maintainability.

Design, develop, and maintain scalable Python applications; collaborate with cross-functional teams to deliver features; ensure performance and quality; identify and fix bugs; maintain code quality and automation; lead and mentor team members using agile practices.

Lead top-line revenue growth through rapid Go-To-Market experimentation across paid channels, viral and AI-driven growth tactics. Own Google and Facebook paid campaigns, collaborate with sales, deploy sales and AI tools, analyze performance, and iterate quickly in a fast-paced startup environment.

Operate and scale PostHog’s large ClickHouse clusters, including provisioning, infrastructure automation, node and instance performance optimization, hardware evaluation, and query performance tooling. Build systems using Terraform, Ansible, Kubernetes, Python, AWS, and ZooKeeper to manage more than 100 PB of data and support trillions of annual events.