Top Tech Jobs & Startup Jobs in Wilmington, NC

Leads the retention strategy function across multiple product lines, setting strategic direction, developing test-and-learn frameworks, analyzing customer cohorts, forecasting churn reduction, and managing end-to-end retention initiatives. Partners with executive leadership, Product, Sales, Care, Finance, and Analytics to drive measurable revenue and retention outcomes. Builds and mentors a high-performing marketing team while overseeing budgets, performance measurement, and omnichannel customer engagement strategies.

Reviews account activity and payment approval requests, investigates suspicious activity and fraud patterns, and makes risk-based approval or escalation decisions using AI-assisted analysis. The role supports compliance operations, improves processes, documents findings, and collaborates with product, support, and business teams to balance compliance, customer experience, and scalable growth.

Designs, deploys, and supports technology platforms across complex production environments. Responsibilities include troubleshooting hardware and software issues, improving performance and reliability, establishing technical standards, evaluating technologies, managing code promotions, documenting solutions, analyzing requirements, and mentoring junior engineers. The role partners with business stakeholders to deliver scalable technical solutions and supports system administration, technical design, releases, and special projects.

Leads a team of seven bookkeepers, overseeing workload allocation, quality standards, audits, coaching, hiring, and performance management. Maintains a portfolio of client accounts, including reconciliations, journal entries, transaction categorization, general ledger review, cleanups, and monthly closes. Resolves escalated accounting, payroll, and payroll tax issues; reports performance and capacity; partners with Accounting, Product, Operations, and Training; and improves workflows and team efficiency.

Leads Revenue Operations across Sales, Marketing, SDR, and Enablement functions. Partners with the CRO on revenue planning, forecasting, territory design, quota setting, pipeline health, executive reporting, and operational cadence. Owns revenue technology, data governance, funnel processes, KPI dashboards, and cross-functional alignment. Builds and manages a multifunctional operations team while improving sales productivity, enablement, forecast accuracy, and scalable go-to-market processes.

Own technical and strategic success for complex enterprise accounts post-sale. Lead deployments, integrations, governance approvals, escalations, strategic reviews, and expansion opportunities while coordinating customers, Product, Engineering, Sales, Support, and external technology teams. Translate customer requirements into success plans and product insights, manage technical risks, influence roadmap direction, and mentor Customer Success colleagues. The role requires substantial cybersecurity expertise, enterprise SaaS experience, executive communication, and ownership of complex customer outcomes.

Own Foodsmart’s member activation funnel from outreach through first visit. Lead a cross-functional pod across Engineering, Design, Data, and Marketing; manage the activation roadmap, funnel metrics, experimentation, incentives, messaging, channel strategy, and technical enablement. Optimize booking and attendance rates while balancing unit economics, member needs, consent, privacy, and regulatory constraints.

Own usage-based revenue accounting, including journal entries, deferrals, recognition schedules, reconciliations, collections, month-end and year-end close. Manage accounts receivable, support annual audits, maintain revenue controls, integrate the billing ledger with Campfire, and automate accounting processes. Collaborate with finance, billing engineering, revenue operations, sales, and customers to ensure accurate and timely revenue reporting.

Own sales enablement for a developer-focused product by creating positioning, competitive intelligence, objection handling, customer stories, battlecards, talk tracks, FAQs, and training. Translate product marketing work into sales-ready materials, fill positioning gaps, extract insights from customer conversations, and continuously update public handbook playbooks. Collaborate with Sales, product marketers, engineers, customers, and partners while communicating effectively with technical audiences.

Manage multiple full-lifecycle software implementation projects for U.S. court-system customers. Responsibilities include scope, schedule, budget, risk, quality, resources, stakeholder communication, vendor coordination, reporting, change control, customer status meetings, process improvement, and project closeout. The role requires managing fixed-price and time-and-materials projects, working across organizational levels, and traveling up to 50%.

Plans and manages point-of-sale system implementations, including client preparation, scheduling, onsite installation, configuration, staff training, documentation, and post-implementation support. Diagnoses and resolves hardware, software, and user issues, coordinates escalations, recommends upgrades, supports internal training and sales presentations, and participates in an after-hours on-call rotation. The role requires extensive travel to client sites and strong customer-service, communication, and coordination skills.