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Contact debtors via outbound and inbound calls to resolve past-due balances, document account activity, perform skip tracing, follow scripts and compliance (FDCPA/FCRA), manage portfolios, meet production and QA metrics, and handle promises-to-pay and disputes.

Own and scale day-to-day IT operations across office and lab sites: troubleshoot hardware, OS, software, and network issues; provision laptops/accounts and enroll devices in MDM; enforce MFA and security best practices; maintain Wi‑Fi and network stability; rack and cable equipment; write runbooks and KB articles; automate routine tasks with scripting; coordinate with vendors and consultants to support security compliance.

Manage carrier partner data and documentation, maintain SAP TMS master data, load rates, perform carrier and rate analytics, develop scorecards and KPIs, analyze carrier service issues and tender rejections, support logistics supervisor and transportation coordinators, and identify continuous improvement cost containment opportunities.

Conduct high-volume prospecting (calls, emails, social) and research target accounts to qualify leads, schedule discovery and assessment meetings, collaborate with Regional Sales Managers, maintain Salesforce for lead management and forecasting, prioritize opportunities, and ensure timely follow-up to convert interest into qualified pipeline.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

Lead concept and copy development across print, digital, video, and direct response. Partner with senior art director and creative director to craft strategic, measurable brand messaging, present concepts to clients, support new business, and deliver work on time and on budget, with emphasis on pharma/life-sciences experience and familiarity with pharma writing processes.

Lead and deliver OneStream CPM implementations and managed services: gather requirements, design solutions, write business rules, oversee integrations, manage teams, run workshops, provide support, and ensure project quality and documentation.

Lead delivery and oversight of internal and client projects, ensuring on-time, on-budget completion. Manage resources, risks, scope, finances, stakeholders, vendor relationships, project documentation, performance tracking, and reporting. Apply project management methodologies (Agile/Waterfall) and leverage AI platforms to increase efficiency.

Provide client-facing support for ultra-high net worth life insurance portfolios: obtain policy information, prepare invoices and illustrations, process transactions and claims, perform Excel-based portfolio reviews (including IRR), maintain client records, ensure compliance, and coordinate with advisors and internal teams.

As a Senior Backend Engineer, you'll develop and maintain the Dynamic Copay Engine's services, design pricing logic, and manage data integrations, focusing on backend systems for health insurance functionality.