Top Customer Success & Experience Jobs in Washington DC,

Lead global strategy and operations for AI-powered client enablement, training, and digital adoption. Build and scale LMS/DAP ecosystems, drive digital transformation of client journeys, optimize learning content and delivery, and align enablement with GTM to reduce friction and accelerate revenue. Manage a 200+ team across education, training services, and client enablement.

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

Lead onboarding for high-value, complex SaaS clients by designing scalable processes, managing enterprise implementations, building executive relationships, coordinating cross-functional teams, mitigating risk, tracking onboarding KPIs, and mentoring onboarding staff to deliver rapid time-to-value.

Serve as first point of contact for creators: manage tickets and communications, moderate communities, create content, coordinate webinars/events, build reports/presentations, and support cross-functional creator success initiatives.

Manage named enterprise accounts to drive adoption, retention, and expansion of Multiplier's global hiring platform. Build trusted relationships, monitor product usage, identify growth opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.

Lead a Customer Success team serving churches and nonprofits to increase product adoption, retention, donor engagement, and CSAT. Own strategy, KPIs, enablement programs, customer health analysis, voice-of-customer initiatives, cross-functional collaboration, executive representation, and coaching for CSM performance and growth.

Own named enterprise accounts after proof of concept, driving adoption, onboarding, workflow expansion, account health, executive reviews, references, renewals, and growth. Configure AI workflows, identify new use cases, cultivate champions, troubleshoot customer issues, and communicate adoption patterns and product gaps to internal teams. Partner with global client executives to convert realized customer value into expansion and referenceable partnerships.

Own a portfolio of strategic educational SaaS accounts, guiding executive stakeholders through onboarding, adoption, value realization, retention, and expansion. Build trusted relationships, lead business reviews, establish customer Centers of Excellence, track success metrics, mitigate risks, and advocate for customer needs cross-functionally. Provide expert guidance on Jamf solutions, Apple ecosystems, enterprise IT workflows, and deployment strategies.

Own a portfolio of SaaS customers across onboarding, enablement, adoption, renewals, upselling, and cross-selling. Build account plans tied to customer priorities, ROI, and growth goals; conduct QBRs and executive engagements; develop multi-threaded relationships; identify risks and opportunities; coordinate issue resolution; and gather customer feedback. The role requires strong communication, technical aptitude, data interpretation, influence, and customer-facing account management experience.

Own strategic enterprise health system accounts, driving retention, expansion, and long-term partnerships. Advise revenue cycle executives, guide clients through No Surprises Act and IDR workflows, lead account planning and QBRs, resolve complex issues, and translate account analytics into recommendations. Build scalable client success playbooks and frameworks, synthesize client feedback for internal teams, and influence Product, Engineering, Operations, and Sales without direct reports.