Top Customer Success & Experience Jobs in Washington DC,

Manage referral flow by contacting families, coordinating care, and converting referring providers into ongoing partners. Track referrals, follow up, liaise with providers and the Family Care Team, and improve processes to boost referral conversion.

The Business Analyst will evaluate business processes, define requirements, support Agile delivery, engage stakeholders, and provide project oversight.

The Technical Account Manager oversees customer relationships by advocating for their needs, providing project leadership, and collaborating with teams. Responsibilities include managing technical issues, providing updates on service projects, and sharing best practices.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

The Sales Engineer will drive new sales opportunities for the Boltline platform, providing technical expertise and managing customer relationships to enhance hardware sales.

Deliver customer implementations by collecting configuration data, configuring and testing products, guiding UAT, tracking tickets and progress, coordinating vendors, and maintaining product expertise to ensure successful launches.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

As a Partner Success Principal, you will build and maintain relationships with partners, provide strategic guidance, analyze performance data, and negotiate contract renewals to drive revenue growth.

Senior leader accountable for success, retention, expansion, and executive alignment of strategic healthcare clients. Owns multi-product engagements across risk adjustment, quality, analytics, and clinical programs; leads client success teams, drives measurable outcomes, influences product strategy, and ensures value realization and growth with C-suite engagement.

Supervise a remote team of eight support agents, manage scheduling and coverage, oversee QA and coaching, resolve escalations, analyze support KPIs to improve performance, and partner with the Customer Support Manager to refine workflows, routing, and external communications.