The Role
Manage referral flow by contacting families, coordinating care, and converting referring providers into ongoing partners. Track referrals, follow up, liaise with providers and the Family Care Team, and improve processes to boost referral conversion.
Summary Generated by Built In
Provider Success Manager (Contractor)
Turn Referrals Into Impact
Manatee is a virtual mental health clinic for kids and families. We partner with pediatricians, partners and health systems to connect families to care, fast. As a Provider Success Manager, you’ll be the engine behind that connection. This is a remote, flexible 1099 role ideal for someone who thrives in a fast-moving, goal oriented and mission-driven environment.
- Own the Referral Flow: Track incoming referrals, reach out to families, and guide them into care—quickly and compassionately.
- Be the Face of Manatee: Communicate with referring providers, build trust, and send updates that keep them coming back.
- Own the Referral Partner Lifecycle: Convert a physician's first referral into an ongoing partnership, proactively re-engage partners who have gone quiet and gather data to help understand what got in the way.
- Keep it Moving: Manage follow-ups, respond to questions, and ensure every family receives timely support. Partner with the Family Care Team to provide follow-up outreach, provider support, and care coordination coverage.
- Spot the Gaps: Help us improve processes and boost referral conversion.
- 2+ years in care coordination, medical admin, or customer success—ideally in pediatrics or behavioral health
- Warm, clear communicator (especially on the phone)
- Obsessed with follow-through and documentation
- Comfortable juggling multiple systems (CRM, EHR, email, etc.)
- Able to work independently and hit daily targets
- Mission: We make care happen for families who need it most.
- Remote & Flexible: Work from anywhere, on your schedule.
- Scale What Works: Be part of a fast-growing, referral-first model that’s already trusted by hundreds of pediatric practices.
- Real Impact: Your work connects families to life-changing care, often in under 2 days.
Skills Required
- 2+ years in care coordination, medical admin, or customer success
- Experience in pediatrics or behavioral health
- Warm, clear verbal communication skills, especially on the phone
- Strong follow-through and documentation habits
- Comfortable using multiple systems (CRM, EHR, email)
- Ability to work independently and meet daily targets
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The Company
What We Do
Manatee empowers providers and families through AI-based therapy and collaborative treatment goals. Everyday therapy for remarkable kids.
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