Provider Success Manager
Turn Referrals Into Impact
Manatee is a virtual mental health clinic for kids and families. We partner with pediatricians, partners and health systems to connect families to care, fast. As a Provider Success Manager, you'll own and build the engine behind that connection — this is a KPI-driven role for someone who wants full ownership of a growing function, not just a seat in an established one. This is a full time remote role ideal for someone who is high agency and thrives in a fast-moving, goal oriented and mission-driven environment.
What You'll Do:
- Own the Referral Partner Lifecycle End-to-End: Convert a physician's first referral into a lasting, expanding partnership — proactively re-engage partners who've gone quiet, and grow accounts that are referring reliably but well below their real potential.
- Drive the Core Metrics: Own referral-to-active-care conversion rate, referral volume per pediatrician, and provider return rate — and build the reporting and cadence to move them.
- Get families into Care: Track incoming referrals, reach out to families directly, and guide them into care — quickly and compassionately, especially when they're overwhelmed or hard to reach.
- Be the voice referring providers: Build direct, trusted relationships with referring providers and their teams. Understand and advocate for their needs, and continue to improve our offering to meet them.
- Shape What's Next: Over 200 pediatricians have referred to us, there is real momentum — and real room to sharpen our systems. Bring your own playbook, learn fast and continue to buildd the flywheel.
What You Bring:
- 5+ years in provider relations, account management, business development, or customer success in healthcare — proven, auditable track record of growing accounts.
- Real experience owning a number and defending it — you can walk through exactly what you moved, over what period, and what you personally drove versus what happened around you
- Comfortable operating with real autonomy and no fixed playbook — you build the process, the process doesn't build you
- Warm, sharp communicator who can earn trust fast, including with counterparts you'll never meet in person
- Bonus: experience in behavioral health, ABA, or another high-touch clinical referral environment
Why Manatee:
- Mission: We make care happen for families who need it most.
- Ownership: This is a function-lead role with a real path to building and eventually leading a team as it scales.
- Remote & Flexible: Work from anywhere, on your schedule.
- Scale What Works: Be part of a fast-growing, referral-first model that's already trusted by hundreds of pediatric practices.
- Real Impact: Your work connects families to life-changing care, often in under 2 days.
- Compensation: $70-80K base, $100k OTE
Skills Required
- 2+ years in care coordination, medical admin, or customer success
- Experience in pediatrics or behavioral health
- Warm, clear verbal communication skills, especially on the phone
- Strong follow-through and documentation habits
- Comfortable using multiple systems (CRM, EHR, email)
- Ability to work independently and meet daily targets
What We Do
Manatee empowers providers and families through AI-based therapy and collaborative treatment goals. Everyday therapy for remarkable kids.
