Top Customer Success & Experience Jobs in Washington DC,

The Growth Lead (Proposals) will create compelling proposals and manage RFI and RFP responses while collaborating with stakeholders to promote defense technology.

The Reader/Scribe provides support for a visually impaired acquisition professional, reading documents, preparing materials, and attending meetings for contract administration.

The Account Director will manage client relationships, achieve sales targets, develop strategic account plans, and participate in business development activities.

Lead SS&C Health's Client Success organization to drive client satisfaction, retention, growth, and advocacy. Build C-suite relationships, sponsor strategic accounts, define client health frameworks, lead renewals and expansion, manage cross-functional delivery, and develop a high-performing team focused on measurable client outcomes.

Own technical onboarding for merchants launching on TikTok Shop with AfterShip Channels. Configure integrations (products, orders, inventory), troubleshoot API and mapping issues, teach merchants to use advanced features, drive go-live within ~30 days, and partner with product and GTM teams to surface product improvements and growth opportunities.

The Remote Customer Support Representative will provide exceptional client support, manage collections and overdue payments, oversee account receivables, and coordinate financial transactions remotely.

As a Product Guide, you deliver exceptional customer service, share product knowledge, and support guest interactions while participating in store tasks and brand initiatives.

Manage retention, renewals, and expansion for a portfolio of customers. Drive upsell/cross-sell, prospect within accounts, lead renewal negotiations, run strategic account planning and business reviews, identify issues early, and coordinate cross-functional teams to deliver measurable customer outcomes while maintaining forecast and pipeline visibility.

The Workforce Investment Council (WIC) advises on the workforce investment system, serving public and private needs for career development and productivity enhancement.

Lead transformational projects for finance technology, managing client engagements and guiding organizations on IT strategy, automation, and process optimization.