Top Customer Support Jobs in Washington DC,

Handle high-volume inbound customer calls and transactional support requests (account updates, order status, billing). Document interactions in case systems, manage follow-ups and queues, escalate as needed, and use Salesforce and Office 365 to support timely, quality resolutions.

As an Operations Associate, you'll provide member support through calls, manage workflows, and improve service processes for Rocket Money's financial services.

The Manager of Support Operations will develop operational foundations, improve workflows, implement AI solutions, and lead a high-performing team to enhance customer support experiences.

Handle inbound or outbound calls with prospective students, screen inquiries using interactive scripts, warm-transfer qualified leads to admissions advisors, disposition calls accurately, meet quality and performance metrics, log into multiple contact systems, and work flexible shifts including evenings and weekends.

Provide inbound phone and digital support for retail bank onboarding: review and approve applications, troubleshoot issues, complete account maintenance, adhere to SLAs and regulations, participate in testing and training, and deliver excellent customer service across varied schedules.

Serve as the nominal local director for a Korean company, assist with identity verification for banking, tax, and platform processes, and support Coupang onboarding and basic compliance. Provide phone, SMS, and video verification help and relay information in Korean as needed.

Provide phone and email support for Ting customers, troubleshoot root causes, document and report technical issues, use ticketing systems, liaise across departments, prioritize tasks in a fast-paced remote environment, and assist Engineering by testing software and hardware.

Place certified English-to-Spanish interpreters for a Rhode Island state contract. Requires 5–7 years interpreting experience, recognized certification, native Spanish fluency, and English fluency. Applicants should submit an updated CV and hourly rate.

Provide global escalation support, resolve customer tickets, communicate effectively, and maintain updated partner data while meeting KPIs.

As a Remote Bilingual Transaction Coordinator, you will manage real estate transactions, ensuring smooth communication between all parties, while providing exceptional client support in both English and Spanish.