Top Operations & Support Jobs in Washington DC,

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Oversees administrative and support services, including office management, facilities, HR, finance, staffing, employee relations, schedules, workload management, and organizational efficiency. The role also supports marketing, distribution, and sales strategies while communicating significant operational issues to supervisors.

Owns AI support agents, CRM and support-tool configuration, automation reporting, access provisioning, documentation, QA, and process improvement. Directs BPO back-office workflows and partners with customer service, product, engineering, and supply teams to resolve operational issues. The role also evaluates new AI tools, analyzes booking problems, improves knowledge content, and recommends systemic product solutions.

Provide remote corporate travel advisory and booking for domestic and international air, road, rail, and accommodations. Use Sabre GDS, ensure policy and regulatory compliance, anticipate traveler needs to upsell services, resolve customer issues, and collaborate to coach and improve team service levels. Work flexible shifts including evenings, overnights, and weekends.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Escalates and resolves advanced customer cases, collaborates with Engineering and Product, analyzes ticket trends, and mentors junior engineers. Builds and optimizes support workflows using Zendesk automation, Superblocks, n8n, Tines, and webhooks while documenting processes and improving operational efficiency.

Provides high-trust administrative and operational support to C-suite and VP executives. Responsibilities include complex calendar management, meeting and event coordination, executive communications, travel and expense management, confidential information handling, leadership operating cadence, note-taking, action tracking, and process improvement. The role requires anticipating executive needs, resolving conflicts, coordinating stakeholders, and maintaining operational effectiveness in a fast-paced startup environment.

Own the configuration, administration, data quality, routing, integrations, imports, and operational health of Salesforce and HubSpot for revenue teams. Manage lead and account assignment, HubSpot-Salesforce data flows, audits, bulk updates, issue triage, testing, change management, and documentation. Partner with Sales, Marketing, Customer Success, and Support while communicating system changes and resolving platform issues within defined SLAs.

Leads the internal IT function and team across strategy, identity, endpoints, networking, collaboration, cloud infrastructure, service management, AI governance, security operations, budgets, vendors, and compliance. Builds scalable technology roadmaps, manages Microsoft 365 and endpoint environments, improves employee experience, oversees business continuity, and partners with executive leadership, Security, Engineering, Finance, and HR.

Archer Review is accepting general-interest applications from contractors interested in future opportunities. The fully remote education technology company employs educators, clinicians, technologists, creatives, and operators supporting medical and nursing students.