Top Operations & Support Jobs in Washington DC,

Administer and support Epicor ERP across multiple manufacturing company instances. Manage users, security, menus, environments, integrations, deployments, ticketing, backups, and system health. Troubleshoot issues, coordinate infrastructure and hosting partners, deploy customizations and reports, support module implementations, maintain documentation, train users, and drive ERP process improvements. The role requires hands-on Epicor administration, SQL and integration skills, manufacturing experience, and knowledge of ITAR and CMMC compliance.

Administer and improve Stripe’s Workday environment across HCM, security, time tracking, absence, reporting, and employee lifecycle processes. Configure systems, manage data loads and operational requests, test releases and changes, document procedures, monitor queues and access, triage issues, and partner with People Systems stakeholders while protecting confidential data and meeting security and audit requirements.

Provide Tier 1 technical support for PreVeil’s encrypted email and file-sharing platform. Responsibilities include managing customer tickets, resolving account setup and configuration issues, conducting onboarding and training sessions, documenting troubleshooting steps, escalating complex issues, and updating knowledge-base articles. The role requires strong communication, customer service, organization, and familiarity with Windows, macOS, email clients, Zoom, and support ticketing systems.

Leads global 24/7/365 IT service desk operations supporting 7,500 employees across five countries. Oversees distributed Tier 1–3 and hardware support teams, service metrics, budgets, vendors, ITSM platforms, endpoint tools, and enterprise integrations. Drives AI transformation through intelligent ticket routing, chatbots, self-service, predictive analytics, and AI copilots. Ensures security, compliance, continuous improvement, and exceptional end-user experiences while partnering with corporate functions and managing global support operations.

Provides proactive, confidential support to two Presidents by managing complex calendars, meetings, travel, expenses, communications, priorities, and follow-through. Coordinates leadership activities, events, projects, stakeholders, and office support while anticipating needs and resolving conflicts. Requires strong judgment, organization, discretion, communication, and advanced Microsoft 365 skills in a fast-paced hybrid environment.

Build and operate Mozilla’s first B2B technical support operations capability. Own support vendors, workflows, training, capacity planning, metrics, governance, escalations, incident response, and continuous improvement. Coordinate with Product, Engineering, Customer Success, Sales, Legal, Finance, and Procurement to deliver reliable enterprise support. Translate customer and support insights into improvements across products, processes, tooling, documentation, and automation.

Provides bilingual Spanish and English technical support for medical diagnostic instruments across Latin America. Diagnoses issues using customer discussions, data and log files, remote access, and CRM tools; guides customers through corrective actions, documents cases, determines when to dispatch field service representatives, and follows regulatory and ISO procedures.

Provides technical support for Web3 infrastructure customers, troubleshooting integrations and infrastructure issues using logs, CLI tools, scripting, Linux, and proxies. Documents findings, escalates actionable issues to engineering, maintains support documentation, improves automation and tooling, and handles account and billing requests. Collaborates cross-functionally to resolve customer problems quickly and participates in support rotations and issue reviews.

The Process Analyst partners with senior leaders and cross-functional teams to analyze, redesign, and improve business processes. Responsibilities include conducting discovery workshops, documenting requirements and process maps, performing gap and impact analyses, coordinating initiatives, supporting user acceptance testing, and guiding continuous improvement efforts. The role uses AI and automation to enhance workflows and requires strong facilitation, communication, project management, and stakeholder alignment skills.

Provides Level 2/3 internal IT support across Windows, Linux, and macOS environments. Responsibilities include endpoint configuration, Entra Domain Join, Intune management, profile and device migrations, remote troubleshooting, RMM administration, patching, security compliance, Microsoft 365 and Azure support, documentation, and migration tooling. The role supports integrations following company acquisitions and requires strong remote service delivery, scripting, and endpoint security skills.