What You’ll Do
Partner with senior leaders and cross-functional stakeholders to analyze existing systems and operational procedures, identifying opportunities to improve business performance through process redesign, AI, and automation.
Lead structured discovery conversations, including interviews, workshops, and stakeholder walkthroughs, to understand current-state processes and future-state goals.
Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices.
Collect and document business requirements for process improvement initiatives, and create and maintain clear, structured process maps.
Coordinate cross-functional project teams to deliver on established business goals, facilitating and participating in User Acceptance Testing and stakeholder alignment throughout implementation.
Act as a trusted process subject matter expert, guiding strategic conversations and decision-making on high-visibility initiatives.
Serve as a valuable contributor to the broader continuous improvement methodology, helping shape how the team approaches continuous improvement work and raising the bar for the practice over time.
Qualifications & Skills
Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment.
Strong facilitation and communication skills, with a demonstrated ability to build relationships with senior and executive leadership.
Experience designing and documenting process maps, workflows, and business requirements.
Strong organizational, project management, and problem-solving skills.
Stay current on process improvement trends, methodologies, and best practices, and bring that thinking proactively into ongoing initiatives.
Experience leveraging AI to streamline business processes; MS CoPilot, Miro, Claude is a plus
Experience with Salesforce, Gainsight, Service Cloud, and Kantata.
Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives.
Skills Required
- Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment
- Strong facilitation and communication skills, including the ability to build relationships with senior and executive leadership
- Experience designing and documenting process maps, workflows, and business requirements
- Strong organizational, project management, and problem-solving skills
- Knowledge of process improvement trends, methodologies, and best practices
- Experience leveraging AI to streamline business processes
- Experience with Salesforce, Gainsight, Service Cloud, and Kantata
- Experience in the SaaS industry, specifically in business process management, project management, or strategic initiatives
- Experience with Microsoft Copilot, Miro, or Claude
PointClickCare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PointClickCare and has not been reviewed or approved by PointClickCare.
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Healthcare Strength — Health and dental coverage appear robust, with wellness and assistance programs reinforcing core medical benefits. Coverage quality stands out relative to other benefit elements.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, and flexible work-from-home options are widely available. Occasional extras like summer half‑day Fridays further expand time-off flexibility.
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Flexible Benefits — A customizable mix is evident through remote/hybrid arrangements, day-one eligibility, and a lifestyle or personal spending account. Benefits such as wellness credits and support resources can be tailored to individual needs.
PointClickCare Insights
What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
