Top Operations & Support Jobs in Washington DC,

Optimizes sales operations, CRM and ERP workflows, process documentation, reporting, dashboards, and customer lifecycle operations. Partners cross-functionally with Sales, Customer Success, Finance, IT, Product, and Operations to improve data quality, automation, forecasting, order processing, subscription management, and operational efficiency. Analyzes performance metrics, identifies bottlenecks, and leads process improvement initiatives.

Manages employer and employee inquiries related to group life, disability, and leave benefits. Administers claims, coordinates death and parental leave claims, resolves billing and contract escalations, interprets coverage, and maintains premium administration accuracy. Partners with HR and Benefits teams, provides claims and Evidence of Insurability reporting, supports multiple stakeholders, and contributes to process improvements and customer retention.

Lead and scale Automatiq’s offshore B2C support operation for secondary ticketing. Manage the BPO partner, staffing, training, workflows, escalation paths, service levels, quality, and multichannel consumer support. Oversee high-stakes event-day issues, establish performance metrics and reporting, protect the brand experience, and continuously improve operations as volume grows.

Oversee daily site operations, staffing, workflows, inventory, safety compliance, reporting, audits, and coordination across logistics, maintenance, HR, and other teams. The role also supports onboarding, training, issue resolution, process improvements, and maintaining efficient, compliant site operations in a fast-paced environment.

Optimizes banking and telecom product operations by monitoring performance, improving workflows, implementing AI and automation, supporting customer service escalations, investigating customer behavior, coordinating with Product, Engineering, Risk, and Compliance teams, and managing operational partners. The role focuses on process improvement, product stability, customer experience, and scalable operations across fintech and telecom services.

Owns Contentstack’s AI-native go-to-market operating system across operations and analytics, GTM engineering, and GTM applications. Leads revenue, marketing, partner operations, forecasting, territory planning, deal desk, data governance, systems architecture, Salesforce and CPQ ecosystems, integrations, and AI-powered workflow automation. Builds the GTM Systems organization, establishes operating cadence and governance, and partners with executive leaders to improve efficiency, decision-making, and scalable revenue growth.

Administer and enhance Salesforce by configuring platform features, automations, security, reports, dashboards, and data processes. Support users, troubleshoot issues, maintain documentation, conduct testing and releases, and improve business workflows. Collaborate with stakeholders, developers, project managers, and system administrators to deliver scalable solutions while supporting governance, compliance, data quality, and continuous platform improvement.

Handle inbound calls from cardholders and debt management partners, resolve inquiries, enter settlement agreements, process files, manage shared email communications, and maintain accurate records. Prepare documentation using Microsoft Office, perform precise data entry, collaborate with internal teams, and meet call quality, response time, and customer satisfaction metrics while following company and regulatory requirements.

Manage the operational infrastructure for sales and field enablement programs, including planning, scheduling, launch readiness, platform administration, reporting, governance, stakeholder coordination, and process improvement. Measure program adoption, completion, and impact on field performance while optimizing enablement and learning systems. The role requires strong project management, data analysis, communication, and stakeholder management skills, with experience supporting distributed teams and enablement technologies preferred.

Provides Tier 1 and 2 software support through portal, email, phone, and chat. Documents issues, communicates proactively with clients, escalates technical problems to Engineering, maintains knowledge resources, identifies support trends, and participates in on-call coverage. The role also supports performance goals, workload management, special projects, and team enablement by mentoring new members and assisting Level 1 agents.