Top Operations & Support Jobs in Washington DC,

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Manage and optimize ERP environments and multi-module integrations, evaluate and apply software releases, perform advanced SQL/database troubleshooting, identify system improvements, and serve as Salesforce Data Cloud admin handling data integration, modeling, quality, governance, and deployments while training and supporting users.

Manages operational quality assurance, audits, compliance reviews, process improvement, documentation, metrics, and employee training. The role investigates discrepancies, maintains SOPs and knowledge resources, supports audits, develops onboarding and refresher training, and partners with Claims and cross-functional teams to improve accuracy, efficiency, and operational readiness.

Handle moderate-complexity commercial property and casualty claims, including investigation, coverage analysis, reserve recommendations, negotiations, litigation coordination, subrogation, and risk transfer. Maintain claim records, oversee vendors and TPA staff, collaborate with underwriting and cross-functional teams, prepare reports for senior management, and attend occasional mediations, trials, and related proceedings.

Manages complex insurance operational processes across payments, renewals, claims, and commissions. Serves as a subject matter expert, resolves billing and account issues, maintains controls and documentation, supports audits and system testing, and leads process improvement initiatives. Partners cross-functionally with Finance, Claims, Underwriting, Product, Engineering, and Customer Care to improve accuracy, efficiency, scalability, and customer outcomes.

No specific responsibilities or duties are provided beyond stating that this is a job.

Perform high-volume document preparation and scanning to convert physical records into accurate electronic images. Maintain document sequencing and meet production throughput (minimum 10,000 KPH), follow Imaging Center procedures, provide production updates, and keep a clean, compliant workspace.

Provides administrative support through data entry, record maintenance, customer inquiry management, team coordination, and general organizational assistance. The role supports multiple departments, helps ensure smooth operations, and contributes to team productivity while requiring strong communication, multitasking, organizational, and collaboration skills.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Partners with sales leadership to execute go-to-market strategy and improve revenue operations across the Americas. Owns forecasting, pipeline health, territory alignment, CRM governance, quarterly planning, dashboards, lead routing, and GTM workflows. Collaborates with Finance, Marketing, and other stakeholders to improve reporting, data hygiene, processes, documentation, and system rollouts. Provides analysis and operational insights in a fast-paced, scaling environment.

Support senior leaders by managing complex calendars, meetings, travel, communications, presentations, action items, and confidential information. Coordinate cross-functional priorities, prepare executives for meetings, track follow-ups, improve workflows, and support special projects in a fast-paced healthcare organization.

Leads the vision, architecture, editorial quality, governance, and sustainability of College Board’s staff intranet. Establishes information architecture, content standards, ownership models, channel strategy, metadata practices, and automation to improve discoverability and content currency. Partners with communications, technology, senior leaders, and enterprise content owners to clarify guidance, manage information flows, and continuously improve the digital workplace.