Top Operations & Support Jobs in Washington DC,

The Revenue Operations Manager drives forecasting, pipeline visibility, data quality, reporting, quota allocation, capacity modeling, and GTM planning. They build dashboards and executive insights, manage operating cadences, improve CRM processes, and support sales technology selection and optimization. The role partners with Sales, Marketing, Customer Success, Finance, and Analytics to improve revenue predictability, efficiency, and execution.

Leads national Commercial Risk operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPI dashboards, and guiding regional teams through process improvements, change initiatives, and organizational integrations.

Design complex insurance claim and coverage scenarios for AI model training, including disputed coverage, litigation, allocation, bad-faith risk, and major-loss settlement strategy. Produce senior-level claim analyses, authority requests, reserve rationales, and litigation plans; evaluate AI responses against claims standards; identify unsupported or improper positions; and provide written feedback. Participate in onboarding and calibration sessions.

Supports company founders by owning communication triage, customer and community support, project execution, social media coordination, scheduling, documentation, and operational systems. The role requires independent judgment, fast response times, discretion, proactive risk management, and closing tasks without reminders. The assistant will coordinate research, outreach, suppliers, simple SOPs, and ad hoc initiatives while using AI tools to accelerate writing and research.

Manage personal injury insurance claims from filing through resolution, communicating with adjusters, attorneys, clients, medical providers, and other parties. Review medical records, bills, correspondence, and claim documentation; track deadlines and follow-ups; identify missing information; maintain accurate case notes; support claim evaluations and settlement negotiations; and escalate delays or issues while managing multiple cases remotely.

Own the go-to-market operational infrastructure across revenue systems, sales processes, marketing operations, analytics, forecasting, and automation. The role manages Salesforce and HubSpot integrations, pipeline visibility, deal and lead scoring, data quality, campaign attribution, territory and quota planning, and win/loss analysis. This leader partners with Sales, Marketing, technical teams, and executives to improve sales-cycle efficiency, forecast accuracy, and scalable revenue execution.

Owns the go-to-market technology stack and drives adoption across Sales, Marketing, Customer Success, Channel, and Professional Services. Responsibilities include Salesforce and GTM platform administration, workflow integration, AI-driven automation, revenue operations enablement, systems governance, process optimization, and cross-functional technical leadership. The role improves pipeline velocity, forecasting, retention, expansion, operational efficiency, and user productivity through scalable systems and enablement.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

This is a talent community registration rather than an active job opening. Candidates can share their experience and desired roles with Convo Communications for consideration for potential future opportunities. The company focuses on accessible communication services and technology and may contact applicants when suitable positions become available.

Analyzes and documents end-to-end business processes and operating models for acquisitions and change initiatives. Leads impact analysis, UAT alignment, process improvement, KPI development, stakeholder workshops, and business requirements documentation. Maintains process repositories and standardized operating model templates while supporting business transformation and coaching junior analysts.