Top Customer Success Jobs in Washington DC,
The Customer Support Manager will lead and grow a high-performing team of Customer Support Specialists for the SaaS platform, ensuring best-in-class customer experience and satisfaction while managing performance, coaching, and handling critical issues.
The Customer Experience Enablement Specialist coordinates customer reference requests, maintains the knowledge base, facilitates meetings, and assists in process improvements within the Client Operations team. This role requires organizational skills and effective collaboration with various stakeholders to enhance customer success operations.
This position invites candidates to submit their resumes for roles that match their skill set, emphasizing a passion for improving childhood nutrition and a collaborative work environment. The role offers opportunities for diverse cross-functional collaboration and some travel, even in a fully remote setting.
The EDI On-boarding Customer Success Manager is responsible for guiding customers through the EDI onboarding process, collaborating with cross-functional teams, managing project timelines, and providing training and support related to Pipe17’s platform and EDI solutions.
As a Customer Success Manager at Seso, you will manage a territory of growers and farm labor contractors, focusing on customer adoption and relationship building. You'll advocate for customers, manage strategic projects, oversee the renewal process, and collaborate with Sales and Product teams to enhance the customer experience.
As a Customer Support - Privacy Consultant at Cloaked, you will assist users in navigating our privacy product, help them understand their privacy options, and provide support to ensure a seamless experience with our virtual cloak technology. Your role will focus on building trust and enhancing customer satisfaction by addressing inquiries and providing personalized assistance.
The Client Billing Lead will manage client invoicing, establish billing protocols, lead day-to-day operations, and enhance the revenue cycle while ensuring accurate billing aligned with the firm's objectives.
As a Senior Climate Resiliency Specialist, you will lead initiatives for applied climate adaptation in the energy sector. Collaborating with various stakeholders, you will enhance energy infrastructure resilience through innovative solutions, data analysis, and strategic planning. You will also excel in communication through compelling presentations and reports.
The Grantee Specialist will support Head Start programs by providing training and technical assistance to improve compliance with federal standards. This role involves both onsite and virtual consultations, quality improvement plan development, and communication with regional offices to enhance program management and operations.
As a Global Success Manager, you will drive client adoption of the Ontic platform, manage client communications, and provide strategic guidance to ensure client retention. You'll work closely with clients to help them achieve their business objectives and assist internal teams in product-related decisions while identifying growth opportunities and managing renewals.
The Customer Success Manager at Salsify is responsible for managing the post-sales lifecycle for a portfolio of Enterprise and Global customers, ensuring they achieve business value from their ProductXM investment, leading product adoption, executing success plans, and conducting business reviews while collaborating across teams.
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