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The Role
Technology Enablement and IT Operations intern supporting application administration, reliability monitoring, incident and change management, end-user technology, automation, and AI-enabled operational improvements. The intern will analyze an IT operations challenge, develop a recommendation or prototype, and present findings to technology leaders. The role provides broad exposure to enterprise technology support, observability, process improvement, and collaboration across technical and business teams.
Summary Generated by Built In
Location Designation: Hybrid - 3 days per week
Shape your future with a dynamic internship experience at New York Life. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities, mentorship programs, and fun social events. By the end of your internship, you'll be equipped with new skills and a network that will propel you forward in your career journey.
Overview
The Technology Enablement & IT Operations Internship provides an opportunity to learn how a modern technology organization operates, supports, and continuously improves the technology a business depends on every day.
The intern will work across Technology Enablement teams to gain exposure to the people, processes, tools, and practices required to keep business technology available, reliable, secure, and effective. Rather than focusing on a single technology or role, the internship provides a broad view of IT Operations and the different career paths within the field.
The experience will also introduce the intern to how artificial intelligence, automation, and emerging agentic technologies are changing IT Operations and creating new ways to monitor, support, troubleshoot, and improve technology services.
What You'll Experience
What You'll Work On
In addition to learning from and working alongside Technology Enablement teams, you will complete a meaningful internship project that connects multiple areas of IT Operations.
The project may involve analyzing an operational process or technology challenge, identifying opportunities for improvement, and developing a recommendation, prototype, automation, or other solution. Where appropriate, you may explore how AI or automation can improve the process.
At the end of the internship, you will have an opportunity to present your work, findings, and recommendations to Technology Enablement leaders and team members.
What You'll Learn
Qualifications
We are looking for a student who is curious about technology and interested in understanding how technology operates within a business environment.
To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, this program is not available to those authorized to work under optional practical training (OPT) or curricular practical training (CPT).
Curious what it's like to intern at NYL? Check out #NYLEarlyCareers on LinkedIn!
#NYLDirectcampus
#LI-CV1
Pay Transparency
Salary Range: $25/hr
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
#BI-Hybrid
Shape your future with a dynamic internship experience at New York Life. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities, mentorship programs, and fun social events. By the end of your internship, you'll be equipped with new skills and a network that will propel you forward in your career journey.
Overview
The Technology Enablement & IT Operations Internship provides an opportunity to learn how a modern technology organization operates, supports, and continuously improves the technology a business depends on every day.
The intern will work across Technology Enablement teams to gain exposure to the people, processes, tools, and practices required to keep business technology available, reliable, secure, and effective. Rather than focusing on a single technology or role, the internship provides a broad view of IT Operations and the different career paths within the field.
The experience will also introduce the intern to how artificial intelligence, automation, and emerging agentic technologies are changing IT Operations and creating new ways to monitor, support, troubleshoot, and improve technology services.
What You'll Experience
- Application Administration & Support: Learn how teams operate, maintain, troubleshoot, and support applications used by the business.
- Reliability & Observability: Explore how technology teams monitor application health, availability, performance, and other operational signals to identify issues and improve reliability.
- Incident, Problem & Change Management: See how teams respond to technology incidents, investigate root causes, coordinate recovery, manage operational risk, and safely implement change.
- End-User Technology & Support: Understand how workplace technology, productivity platforms, and support services enable employees to work effectively.
- Automation & Continuous Improvement: Identify opportunities to simplify operational work, automate repetitive activities, and improve processes using technology and data.
- AI & Agentic Technology: Explore how AI and agentic capabilities can support areas such as monitoring, troubleshooting, knowledge management, operational analysis, automation, and decision support.
- Technology Operations & Collaboration: Learn how technical teams, business partners, vendors, and other stakeholders work together to operate technology in a complex enterprise environment.
What You'll Work On
In addition to learning from and working alongside Technology Enablement teams, you will complete a meaningful internship project that connects multiple areas of IT Operations.
The project may involve analyzing an operational process or technology challenge, identifying opportunities for improvement, and developing a recommendation, prototype, automation, or other solution. Where appropriate, you may explore how AI or automation can improve the process.
At the end of the internship, you will have an opportunity to present your work, findings, and recommendations to Technology Enablement leaders and team members.
What You'll Learn
- How enterprise technology moves from implementation into day-to-day operation and support
- How teams maintain reliable and effective technology services
- How operational data and observability help teams understand technology health and performance
- How incidents, problems, and technology changes are managed
- How automation and continuous improvement enhance IT Operations
- How AI and agentic technologies are beginning to change the way technology is operated and supported
- The range of technical and leadership career paths available within IT Operations and Technology Enablement
Qualifications
We are looking for a student who is curious about technology and interested in understanding how technology operates within a business environment.
- Rising junior pursuing a bachelor's degree at an accredited college or university in Information Technology, Computer Science, Information Systems, Engineering, Data/Analytics, Cybersecurity, Business Technology, or a related field
- Interest in IT Operations, application support, technology reliability, automation, AI, or related technology disciplines
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills with the ability to collaborate with both technical and non-technical colleagues
- Intellectual curiosity and willingness to learn unfamiliar technologies, tools, and business processes
- Ability to organize work, ask thoughtful questions, and take ownership of assigned responsibilities
- Familiarity with scripting, cloud technologies, data analysis, monitoring tools, automation, or generative AI is preferred but not required
To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, this program is not available to those authorized to work under optional practical training (OPT) or curricular practical training (CPT).
Curious what it's like to intern at NYL? Check out #NYLEarlyCareers on LinkedIn!
#NYLDirectcampus
#LI-CV1
Pay Transparency
Salary Range: $25/hr
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
#BI-Hybrid
Skills Required
- Rising junior pursuing a bachelor's degree at an accredited college or university
- Major in Information Technology, Computer Science, Information Systems, Engineering, Data or Analytics, Cybersecurity, Business Technology, or a related field
- Interest in IT Operations, application support, technology reliability, automation, artificial intelligence, or related technology disciplines
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills
- Ability to collaborate with technical and non-technical colleagues
- Intellectual curiosity and willingness to learn unfamiliar technologies, tools, and business processes
- Ability to organize work, ask thoughtful questions, and take ownership of assigned responsibilities
- Familiarity with scripting, cloud technologies, data analysis, monitoring tools, automation, or generative AI
- Authorization to work in the United States without employment-based immigration sponsorship, OPT, or CPT
What the Team is Saying
Tyrone
Corporate Vice President, Employee Experience
Emma
Director, Tech, Data, AI, Ventures (TDAV)
Deepa
Chief Information Officer
Patricia
Corporate Vice President, Enterprise Technology Services
Joel
Senior Vice President, Founder & Head of New York Life Ventures
Nishit
Corporate Vice President, AI & Data Architect
New York Life Insurance Company Compensation & Benefits Highlights
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Retirement Support — Corporate employees are offered a 401(k) with company match and, for many roles, a defined‑benefit pension, with both the employee contributions and company match vesting 100% from day one. Qualified financial professionals may also have access to a defined‑benefit plan, per plan documents.
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Parental & Family Support — Paid New Parent leave doubled to 8 weeks for all parents as of January 1, 2024, and birthing parents typically receive an additional 6 weeks of paid short‑term disability. The company also highlights fertility and adoption support, backup childcare, tutoring, and elder‑care resources.
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Healthcare Strength — Medical, dental, and vision coverage are paired with HRAs/FSAs, an Employee Assistance Program, wellness programs, and telemedicine. Work/life perks such as gym discounts or on‑site gyms further reinforce the health and wellbeing offering.
New York Life Insurance Company Insights
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New York Life Insurance Company Leadership & Management
New York Life Insurance Company Company Growth, Stability & Outlook
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The Company
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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About our Teams
New York Life Insurance Company Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
