Top Fintech Operations & Support Jobs in Tampa Bay, FL

The role involves leading the technical delivery of portfolio management platforms, overseeing architecture, integration, operations, risk management, and vendor governance, while managing a technology team.

Join Zip's talent community if you are interested in opportunities in engineering, product, sales, or other areas. Stay connected for future roles.

Serve as primary administrative contact for Relation's largest commercial clients: ensure accurate, timely policy documents and renewals, resolve client issues, support remarketing and proposals, review policies/audits/cancellations, coordinate with carriers on claims and corrections, adopt proprietary technology/AI, and perform related account servicing tasks.

Lead and scale a multi-tier Support team, owning hiring, coaching, QA, escalations, incident response, performance analytics, and cross-functional projects to improve SLAs and customer experience. Balance daily people management with project delivery and on-call incident duties.

Assess and monitor inbound/outbound contact center interactions across multiple channels, document trends, create quality reports, recommend process and policy improvements, and communicate feedback to teams and management.

This role processes supplemental insurance claims, verifying eligibility and ensuring timely payments while improving customer experience.

Own and administer Salesforce and the GTM tech stack, resolve technical debt, redesign the data model for multi-product scale, manage integrations and release governance, apply AI/automation for process improvement, and partner with Sales, CS, and RevOps to enable faster commercial execution.

Provide remote corporate travel booking and advisory services using Sabre GDS for domestic and international air, rail, road, and accommodations. Ensure policy compliance, anticipate traveler needs to sell services, resolve customer issues, use positive phone techniques, and collaborate with teammates to coach and improve service levels across 24x7 shift coverage.

Responsible for overseeing the foreclosure process, managing escalated issues, ensuring compliance with regulations, and collaborating with teams and attorneys.

PayIt is looking to build a talent community, seeking high-integrity, collaborative individuals ready to solve challenges in government services. Opportunities may arise in various departments as the company grows.