Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. Through customized lending solutions, competitive rates, and personalized support, our mission is to simplify the lending process and help our clients achieve financial well-being. We are committed to making credit more affordable and accessible; backed by a culture grounded in compliance and ethics, and technology built around the people we serve.
We are growing quickly, and we are looking for new collaborators to help us reach the next level. If you want to join a forward-thinking, rapidly growing organization where helping people is the number one goal, we want to hear from you.
You will
- Perform quality assurance monitoring for all departments within call center including Operations, Enrollments, Customer Success and Settlements Teams
- Identify areas for improvement
- Evaluate customer interactions (including via phone, social media, email, and chat) and develop metrics for excellence to measure performance
- Create and track accurate, timely quality-monitoring reports
- Protect and implement appropriate controls and processes for organizational growth including ongoing protocol for testing controls
- Communicate detailed feedback and consistent follow up with all teams
- Recommend policy and procedure changes based on quality monitoring observations
- Update relevant departments regarding any changes required for all manuals, tools, and other written resources
- Stay current with contemporary technology trends/concepts and best practices
- Special projects assigned as necessary
You have
- Bachelor’s Degree or equivalent related QA experience
- 1-3 years QA experience (preferred)
- Commitment to excellence and high standards
- Excellent interpersonal communication skills and ability to interact within all levels or the organization
- High attention to detail and accuracy
- Strong organizational, problem-solving and analytical skills
- Demonstrated ability in being an effective team player providing proactive solutions in a fast-paced environment
- Commitment to ensuring integrity and ability to manage highly confidential information with professionalism and tact
Skills Required
- Bachelor's degree or equivalent related QA experience
- 1-3 years QA experience
- Commitment to excellence and high standards
- Excellent interpersonal communication skills and ability to interact within all levels of the organization
- High attention to detail and accuracy
- Strong organizational, problem-solving and analytical skills
- Demonstrated ability to be an effective team player providing proactive solutions in a fast-paced environment
- Ability to manage highly confidential information with professionalism and tact
What We Do
Above Lending, Inc. is a next-generation consumer lender. We provide our clients with simple and transparent products aimed to help them achieve their financial aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we're committed to helping our clients accomplish their goals.
Why Work With Us
We are passionate about helping our clients access affordable loan products to help them overcome their debt. We’re a rapidly growing team of FinTech professionals across the U.S. We’re looking for top-tier talent who thrive in an innovative, high-ownership environment.
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