Top Fintech Operations & Support Jobs in Tampa Bay, FL

Manage and supervise teller operations to ensure compliance, quality, and excellent customer service. Coach and develop staff, manage schedules and resources, resolve operational issues, support customers and escalations, and apply regulatory and risk controls. May perform loan originator (LO) duties requiring Regulation Z qualifications.

The role involves leading the operational management of Short Term Disability claims, ensuring quality service and driving team performance while managing a team of specialists and managers.

Oversee partner-supported service operations, ensuring stable performance by monitoring KPIs, addressing issues, and supporting process improvements. Role includes collaboration with service leaders and vendor management.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Manage premium audit operations by leading teams, ensuring compliance, improving processes, and collaborating with cross-functional teams to optimize workflows and support company objectives.

Director of Premium Audit responsible for leading departmental transformation and operational excellence, developing strategies, managing teams, and overseeing audit processes in alignment with business objectives.

Lead and coach a team of premium audit auditors and outreach specialists, manage daily workloads and scorecards, handle escalations, coordinate cross-functional handoffs, review audit documentation for quality and SOP adherence, train staff on systems, and drive process improvements and operational initiatives.

Manage the full lifecycle of escrow transactions: order title searches and payoff demands, clear title requirements, coordinate with external title companies and notaries, review closing documents for accuracy, and support escrow officers with file balancing and ledger management while communicating proactively with clients.

Lead the development of a centralized framework for credit data engagement with CRAs, managing vendor relationships and ensuring compliance with regulations while focusing on data integrity and performance optimization.

The Procurement Intern supports vendor relationships and purchasing activities, managing contracts, processing purchase requests, maintaining records, and assisting in source activities within procurement operations.

Lead and develop a Platform Enablement team that bridges client-facing organizations and Engineering. Oversee escalation governance, triage efficiency, documentation strategy, telemetry-driven advocacy, process automation, and GenAI adoption to reduce MTTR and systemic platform friction. Serve as cross-functional translator for stakeholders and drive data-backed improvements to product and infrastructure.