Top Fintech Operations & Support Jobs in Tampa Bay, FL

The Lead Process Engineer optimizes operating processes for the AXIS platform in the BFSI sector, engaging with various teams to ensure scalable and compliant workflows. Responsibilities include end-to-end documentation, automation-first process engineering, and enhancing client implementations while integrating risk and compliance controls.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide application support and maintenance for ETL and data warehouse systems (Ab Initio, Oracle, Unix). Monitor operations, perform start-of-day checks, risk reconciliations, incident resolution within SLAs, coordinate releases, develop runbooks/knowledge base, escalate and assess production impacts, and coach junior analysts while driving stability, efficiency and compliance.

Provide L2/L3 application support for custody, digital assets and settlements applications. Lead incident/outage management, collaborate with development and infrastructure teams, drive stability/resiliency improvements, perform disaster recovery coordination, define onboarding standards, and act as SME and mentor for support teams.

Serve as the office's first point of contact by greeting visitors, answering and routing calls, managing calendars and conference rooms, coordinating meeting logistics, troubleshooting basic AV/virtual meeting issues, providing administrative support (travel, expenses, data entry), maintaining office supplies and common areas, and assisting with ad hoc office projects.

Manage and oversee the calculation and distribution of residual payments and bonuses, ensuring accuracy and compliance while supporting sales partners and internal stakeholders.

Receive, scan, and quality-check collateral loan files; reconcile inventories (including Iron Mountain), process mail and shipments, prepare outbound documents, and meet productivity and accuracy KPIs while maintaining confidentiality and compliance.

The Surety Bond Account Manager assists clients with their bond needs, maintaining files, preparing bonds, and liaising with clients and surety companies.

Process and support USD wire payments (Fedwire, CHIPS, SWIFT), handle input/validation/repairs, investigate exceptions and claims, ensure regulatory compliance (BSA/AML, OFAC), support reporting, audits, and system changes while partnering with technology, compliance, and risk teams.