Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.
We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more!
In case you need any more convincing, we also provide competitive compensation, healthcare coverage, generous PTO, a meaningful equity package, and a strong culture with plenty of opportunities for team-building and camaraderie.
Who you are:
Hometap is seeking a detail-oriented and organized Escrow Assistant to assist in managing the full lifecycle of escrow transactions. In this role, you’ll process orders, including obtaining title searches, tax certificates, municipal lien certificates, HOA documents, and payoff demands. The ideal candidate is a strong communicator with the ability to collaborate across teams and engage with customers via phone and email. You’re a great fit if you bring a high level of organization, technical proficiency, and comfort working in a fast-paced, growth-oriented environment.
What you'll do:
- Title Clearance: Take ownership of clearing title requirements in preparation for closing, which includes ordering payoff demands, tracking down lien releases, and obtaining necessary signed affidavits.
- Client Communication: Serve as a primary point of contact, maintaining proactive and clear communication with clients from the initial title distribution all the way through to closing preparation.
- External Title Coordination: Act as the main liaison and maintain consistent communication with external title companies on transactions where title insurance is not handled in-house.
- Document Review & Quality Control: Meticulously review signed closing documents for accuracy and completeness. Coordinate directly with notaries to efficiently manage and execute any necessary corrections on signed documents.
- Escrow & Financial Support: Support Escrow Officers throughout the escrow lifecycle, including actively assisting with file balancing and ledger management when needed.
What you bring:
- A minimum of one year of experience in title or escrow
- Strong problem solver, comfortable working cross-functionally to identify and troubleshoot questions
- Excellent verbal and written communication skills, comfortable communicating with customers via phone and email
- Comfort working in a fast-paced, high-growth environment as an individual contributor and in collaboration with internal and external partners
- A high degree of organization, while maintaining the flexibility to reprioritize quickly
- Self-motivated and capable of managing tasks autonomously
- Technical aptitude: proficient in Microsoft Office and Google Suites, and comfortable learning new systems
- Fluency with escrow and title software, ideally Qualia
The salary range for this role is $60,000 - $65,000, depending on your experience, skills, location, and other factors. You’ll also receive meaningful equity, so you can share in our growth and success. We offer generous medical, dental, and vision coverage, a work-from-home stipend, parental leave, and plenty of paid time off to recharge.
Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing [email protected].
Skills Required
- Minimum one year of experience in title or escrow
- Strong problem solving and cross-functional troubleshooting skills
- Excellent verbal and written communication; comfortable with phone and email customer interactions
- Comfort working in a fast-paced, high-growth environment as an individual contributor and collaborator
- High degree of organization with flexibility to reprioritize quickly
- Self-motivated and capable of managing tasks autonomously
- Proficient in Microsoft Office and Google Suites and comfortable learning new systems
- Fluency with escrow and title software, ideally Qualia
What the Team is Saying
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Hometap Compensation & Benefits Highlights
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Healthcare Strength — Offerings include comprehensive medical, dental, and vision coverage alongside mental-health support, disability, and life insurance with FSA and wellness resources. Abortion-travel support is also included in the health suite.
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Retirement Support — A company-sponsored 401(k) with employer matching is part of the package, supporting long-term savings. This retirement component is presented as a core element of total rewards.
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Equity Value & Accessibility — Company equity is provided to full-time employees with four-year vesting. This ownership element supplements cash compensation and standard benefits.
Hometap Insights
What We Do
Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. And its digital platform, the Home Equity Dashboard, empowers homeowners to make informed financial decisions about their home and take action on those decisions with confidence, speed, and ease. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.
Why Work With Us
Our mission is what makes us unique - we’re creating new financial products. With that comes the challenges of delivering a best-in-class experience and iterating on our products to constantly improve. That gives every team member the chance to pitch creative ideas and watch them take effect.
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Hometap Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
While the large majority of our employees work remotely, we do have offices in Boston and other cities to work from, host meetings, and socialize.
