Top Tech Jobs & Startup Jobs in Tampa Bay, FL

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Provide post-sales technical product expertise to public-sector customers to drive adoption of GitLab use cases (SCM, CI/CD, DevSecOps, Agile Planning). Deliver webinars, hands-on labs, workshops, and office hours in a pooled model; advise on architecture and implementation; collaborate with CSMs, AEs, and Renewals; create reusable enablement content and maintain specialty competency.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Process and manage a pipeline of 30-50 home equity loan applications, verify documentation, communicate with borrowers, loan officers, underwriters, and third parties, ensure timely packaging to meet closings and lock expirations, and maintain compliance with mortgage guidelines.

Lead Business Controls for Global Operations (first line), implementing and executing 2LOD programs (RCSA, issue and supplier risk management, control testing). Advise senior leaders and partner with Compliance, Audit, and regulators; drive risk reporting, remediation, and continuous improvement to strengthen the control environment and support audits/exams.

Evaluate and validate AI Coach chat outputs for accuracy and risk, act as subject-matter expert in personal financial planning, identify enhancements, escalate issues to Ops/Product/Compliance, and contribute reusable solution libraries to improve member experience.

Edit and publish security research and marketing content across reports, blogs, and campaigns. Ensure technical accuracy and style, manage publication via GitHub, run editorial metrics and trackers, build and improve Claude-based editorial tools, extract stories from engineers, own content calendar, and produce social, newsletter, and demand-generation assets.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.

Partner with Customer Success and CS Ops to build post-sales analytics: customer health scoring, renewal and renewal pipeline reporting, billing and support signal analysis, and expansion/upsell dashboards. Own dashboard ecosystem, translate stakeholder requests into scalable reporting, collaborate with Finance and Data Engineering, and leverage AI tools to accelerate analytic workflows and maintain data quality for retention and expansion decision-making.

Partner with Sales, RevOps, Finance, and Data Engineering to convert CRM and pipeline data into actionable insights. Build and maintain pipeline and forecasting reports, dashboards, and metrics; identify risks and opportunities; improve data quality and reporting reliability; triage analytics requests; and embed AI tooling into analytics workflows to accelerate output and ensure analytical rigor.

Lead Apollo's litigation and disputes function end-to-end: manage active litigation, pre-litigation, regulatory inquiries, and arbitrations; oversee outside counsel and discovery (including e-discovery vendors); build litigation infrastructure and retention protocols; advise cross-functional stakeholders on litigation and privacy risk; identify systemic exposure and report to leadership.

Manage and grow relationships with MSP and service-provider partners to drive expansion, retention, and partner satisfaction. Act as a trusted advisor, hit quota for renewals and expansion, and maintain strong multi-contact partner relationships while reinforcing company culture.

Mid-market Account Executive responsible for full-cycle, quota-carrying sales: prospecting with SDRs, qualifying and closing net-new SaaS opportunities, managing relationships, coordinating with Sales Engineering and Account Management, maintaining CRM records and forecasts, and supporting account growth. Travel up to 10% required.

Lead technical architect and hands-on principal engineer for the SOC Experience team, building scalable investigation workflows, agentic LLM features, automation, remediation actions, and analyst tooling. Drive architecture, mentor engineers, prototype solutions, ensure reliability and observability, and partner with product, UX, and SOC stakeholders to turn operational problems into auditable, production-grade systems.

Lead product marketing for merchant-facing products: shape product strategy with customer and competitive insights, own end-to-end GTM and launches, drive product adoption and growth, create client-facing messaging, analyze data to inform segmentation and performance, and align cross-functional teams to execute high-impact initiatives.

Design and build a centralized reliability platform and developer-facing APIs. Implement AI agents for incident triage, log/trace summarization, and recommended actions. Own projects end-to-end and collaborate with product, infra, data, and SRE teams.

Drive the Continuous Integration team, ensuring build systems' reliability and scalability, and mentor CI engineers while improving developer productivity through automation and tooling.

Manage CrowdStrike Racing Team partnerships end-to-end: partner and stakeholder coordination, asset distribution, on-site event and VIP hospitality delivery, content and comms alignment, logistics and vendor management, programme performance tracking, and cross-functional compliance and financial oversight across global race calendars.

Lead CrowdStrike's marketing transformation by operationalizing AI-enabled workflows, driving adoption and governance of agentic systems, defining role and skill evolution, shaping product roadmap, measuring impact, and managing change to embed new ways of working across marketing teams.

Lead federal cloud security and compliance efforts to achieve and sustain ATOs. Implement and automate FedRAMP/IL-5/RMF controls, manage continuous monitoring, coordinate 3PAO audits, drive cloud security architecture, oversee change control/SCRs, and lead incident response and POA&M remediation using AI-enabled automation and monitoring across high-security GovCloud environments.

Lead the telematics data platform vision and roadmap, partner with R&D and AI teams, productize telematics via APIs and integrations, ensure enterprise-grade reliability, drive cross-functional alignment, and mentor other product managers.

Manage end-to-end delivery of complex government programs using AtomEngine. Coordinate internal teams, government stakeholders, and partners; translate customer needs into plans, epics, and acceptance criteria; track schedules, budgets, risks, and deliverables; facilitate cross-team collaboration and lead program reviews. Frequent travel to customer and partner sites required.