Top Customer Success & Experience Jobs in St. Louis, MO

Customer-facing role providing Tier 2/3 software lifecycle support: quoting, vendor outreach, onboarding, renewals, entitlement and usage review, and deal-desk escalation. Partner with ISRs and Customer Success teams to manage renewal calendars, maintain documentation, run enablement sessions, and improve processes while developing vendor and licensing expertise.

Leads and develops a technical VoIP support and implementation team while personally handling complex SIP troubleshooting and escalations. Owns team scheduling, capacity, performance, SLAs, documentation, provisioning standards, call-flow configuration, number porting, messaging compliance, and onboarding quality. Partners with Engineering, Product, and Customer Success leadership on communications initiatives, monitors service metrics, hires team members, and contributes to cross-functional VoIP projects.

The Director of Client Services will build and lead partnerships, oversee client lifecycle, ensure excellent campaign delivery, and communicate outcomes clearly, driving growth for GoodPower.

The Curriculum Content Tester will review math, English, science, and social studies content for errors, ensure formatting matches designs, and document issues while collaborating with designers.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage enterprise supply chain software customers, serving as the primary contact for leadership and escalations. Drive platform adoption, optimization, KPI tracking, success planning, product presentations, and long-term customer outcomes. Collaborate with Product, Engineering, Operations, Sales, Support, partners, and integrators to resolve risks and complex issues. Participate in a 24/7 on-call rotation and travel up to 25 percent.

Manage a portfolio of 20–30 enterprise and commercial accounts, driving product adoption, monitoring health and usage data, identifying renewal and expansion opportunities, and leading customer trainings, demos, business reviews, and QBRs. Partner with account executives and field engineers, communicate customer feedback internally, and help developers realize measurable value from Sourcegraph’s technical SaaS products.

Own the post-sale customer lifecycle, including onboarding, adoption, training, value reviews, feedback collection, and renewals. Serve as a trusted technical advisor to B2B technology and SaaS customers, advocate internally for issue resolution and product improvements, and engage stakeholders ranging from engineers to CTOs. Manage a broad portfolio of SMB through commercial accounts while helping customers optimize cloud infrastructure costs.

Provide Tier 2/Tier 3 software lifecycle support including quoting, vendor/ISV outreach, onboarding, renewals, entitlements, and usage guidance. Manage multiple quotes and renewal timelines, document interactions in CRM/Gainsight, collaborate with ISRs and senior advisors, escalate complex issues, support enablement/training, and contribute process improvements. Remote role with up to 25% travel.

Owns relationships with a portfolio of fleet-management clients, serving as their primary contact and trusted advisor. Responsibilities include resolving issues, supporting fleet lifecycle activities, developing strategic recommendations, conducting client reviews, monitoring account performance, promoting customer-facing technology, maintaining CRM documentation, supporting onboarding, and identifying retention and growth opportunities. The role collaborates cross-functionally to deliver service excellence and improve client outcomes.