Top Customer Success & Experience Jobs in St. Louis, MO

Manage post-sales relationships for public sector enterprise accounts, driving onboarding, implementation, renewals, upsell opportunities, and time-to-revenue. Coordinate technical resources, analyze customer data to increase product usage, act as escalation point, and develop strategic account plans with sales pods.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Provide executive support to founders while acting as primary customer and partner contact: manage calendars, handle high-volume customer inquiries via Stripe and Proton Mail, analyze feedback into reports, implement automation and standardized replies, coordinate developer partners and vendors, arrange travel, take meeting minutes, and maintain professional documentation and discretion.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

The Senior Customer Success Manager owns strategic customer relationships in healthcare, guiding enterprise accounts from launch to renewal while utilizing AI solutions to enhance patient experiences and drive measurable outcomes.

Provides white-glove customer service and operational support to physician and dermatology partners. Responsibilities include handling inquiries, placing and managing orders, triaging communications, onboarding partners to the Growth Partner Platform, maintaining Salesforce records, resolving account issues, and collaborating with Business Development Managers to support customer satisfaction and revenue growth. This is a remote role limited to candidates located on the East Coast.

The Director of Customer Success leads up to 10 CSMs and owns retention, renewals, GRR, NRR, churn reduction, and downsell mitigation. The role manages renewal forecasting, risk governance, tiered customer coverage, health scoring, success playbooks, and AI-enabled customer success operations. Responsibilities include coaching and developing the team, partnering with Sales, Product, Support, and Professional Services, engaging executive customers, improving adoption, and reporting performance and portfolio risk to leadership.

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing support. Drive retention, expansion revenue, and churn reduction while partnering with technical support to resolve issues. Gather customer feedback to improve satisfaction, product development, and overall customer experience. The role also involves negotiating and closing deals, managing CRM data, and aligning DBeaver’s database products with customer needs.

Manage customer adoption and value realization of CCC SaaS solutions by building trusted relationships, driving product utilization, analyzing usage data, leading success plans and business reviews, supporting renewals and growth, and partnering cross-functionally to improve outcomes.

Guide new clients through software implementation, including kickoff meetings, project planning, platform configuration, data coordination, training, launch support, and early adoption. Manage timelines, milestones, documentation, and risks while coordinating clients and internal teams. Conduct post-launch health reviews, identify adoption barriers, create scalable onboarding resources, and improve implementation processes. Support client events, feedback collection, renewals, and expansion through successful implementation outcomes.

The Social Media Monitoring Specialist provides customer service through monitoring client social profiles, responding to inquiries, and collaborating with account managers to maintain brand voice and customer engagement.