Top Customer Support Jobs in St. Louis, MO

Provides post-sale support for business banking clients using cash management solutions. Coordinates client transitions and implementations, gathers documentation, validates forms, tracks projects, manages risks, and collaborates with internal teams, vendors, and branches. Identifies service improvement and sales opportunities, supports onboarding, and maintains knowledge of banking products, procedures, regulations, and operational processes.

As a Claims Representative, you will handle all aspects of insurance claims, provide customer service, maintain documentation, and liaise with insurance companies while ensuring compliance with company policies.

Provide remote customer support for top-tier brands by troubleshooting issues, managing transactions, responding to inquiries accurately and empathetically, and maintaining case documentation while upholding brand standards and customer data security.

Greet and check in 30–60 patients daily, enter information into EMR, verify insurance, collect co-pays, answer calls, and coordinate with clinical staff to ensure smooth patient flow.

Serve as primary client contact via chat and email, troubleshoot and resolve account/system issues, document interactions, collaborate with internal teams, meet performance goals, and use AI and support tools to improve service outcomes.

Provide fast, thoughtful customer support through Slack and email for platform navigation, onboarding, billing, and pentest scheduling. Triage and document issues, route escalations, send timely updates, maintain accurate ticket records in Pylon, and contribute to the knowledge base. Collaborate with Security Program Managers, Customer Success, and Engineering while helping build the support function and processes in a fully remote, high-growth environment.

Provide technical support to advertisers running Unity Ads campaigns by investigating delivery, attribution, ROAS, and reporting issues. Use SQL and dashboards to diagnose data discrepancies, reproduce defects, document bugs, and collaborate with Product and Engineering on fixes. Communicate solutions to advertisers and account teams, manage concurrent cases, improve troubleshooting playbooks, and contribute to support automation. The role also offers opportunities to develop expertise in mobile ad monetization, mediation, and AI-assisted support workflows.

Provides Tier I technical support for smart cooler vending operators. Handles customer intake, onboarding, app and machine-status questions, basic troubleshooting, connectivity and payment-reader issue gathering, documentation, follow-up, and escalation to Tier II. The role requires clear communication, structured checklist use, accurate ticket documentation, and the ability to explain technical steps plainly without making unsupported technical or equipment decisions.

Provides first-line technical and customer support for MeridianLink mortgage clients. Responds to inquiries, documents cases, resolves issues, coordinates escalations, communicates updates, supports procedures and training, and mentors junior specialists. May represent the team in meetings when a supervisor is unavailable.

Own complex technical escalations, support API and developer-environment requests, and partner with Support, Success, Onboarding, and Engineering. Identify supportability issues during development, become a domain expert, and build internal tools, scripts, and automations that improve customer support efficiency. The role also involves documentation, incident pattern analysis, preventative improvements, mentoring, and translating customer-impact concerns into actionable engineering input.