Top Customer Support Jobs in St. Louis, MO

Supervise and support a pod of Regional Support Specialists, serve as escalation point, manage workflow and coverage, coach staff, provide in-office RSS support, process agent transactions, maintain office operations, liaise with branch managers and partners, ensure compliance, and travel frequently within the St. Louis market.

Supervise and coach a pod of Regional Support Specialists while also performing RSS duties: handle escalations, manage workflow and coverage, provide agent and branch support, process transactions, maintain office operations, and coordinate with facilities/IT and onboarding teams. Frequent local travel within the St. Louis market required.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

As an Airside Experience Specialist, deliver exceptional hospitality and operational support, ensuring a seamless experience for private aviation guests and crews. Operate equipment, perform service tasks, maintain safety and security protocols, and provide guest transportation.

Provide administrative support to the Customer Service team by preparing and maintaining reports, analyzing performance metrics, developing Excel dashboards, ensuring data accuracy, tracking KPIs, coordinating schedules and documentation, and assisting with process improvements to optimize workflows.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide timely customer service for the Resware product: identify issues, recommend solutions or workarounds, assist with testing/troubleshooting, translate between customers and technical teams, deliver focused training, maintain quality/productivity standards, and protect sensitive customer information.

Serve as front-line support via phone, email, and text to customers and partners; monitor in-progress deliveries, troubleshoot issues, log interactions in CRM, collaborate across teams, and manage non-standard delivery situations with empathy and urgency.

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

Provide advanced customer service and technical support for personal lines insurance via phone and email. Resolve complex inquiries, consult on policy options, cross-sell/up-sell, mentor peers, and support agencies. Maintain product expertise, obtain required state licenses, and recommend process improvements.