Top Customer Support Jobs in St. Louis, MO

Provide remote customer support for top-tier brands by troubleshooting issues, managing transactions, responding to inquiries accurately and empathetically, and maintaining case documentation while upholding brand standards and customer data security.

Provide client support for personal lines insurance by responding to inquiries, processing policy changes, endorsements, renewals, billing and claims support, maintaining accurate records, and assisting account managers with administrative and compliance tasks.

Greet and check in 30–60 patients daily, enter information into EMR, verify insurance, collect co-pays, answer calls, and coordinate with clinical staff to ensure smooth patient flow.

Welcome and assist pet owners across phone, email, text, and in-person; accurately record and route urgent medical calls; coordinate communications between customers and clinical staff; process payments and advise on financial/end-of-life options; follow up post-visit and create personalized, empathetic experiences while working nights, weekends, and holidays as needed.

Serve as primary client contact via chat and email, troubleshoot and resolve account/system issues, document interactions, collaborate with internal teams, meet performance goals, and use AI and support tools to improve service outcomes.

Handle high-volume inbound and outbound customer inquiries via phone, web, text, and marketing channels; schedule services; provide product and service information; meet KPIs and deliver superior, professional customer service in a fast-paced, interruption-prone environment.

Provide friendly inbound phone and video support, capture customer AV needs and enter lead data, assist Customer Care and internal teams, handle high-level client requests, perform general administrative duties, and make occasional outbound follow-ups.

Support Account Managers and Benefits Consultants by enrolling employees, reconciling benefits and premiums, assisting with annual enrollments, preparing communications and reports, answering employee benefit questions, and maintaining client and carrier relationships. Perform admin tasks, testing and billing during enrollment, and other duties assigned by leadership.

Lead frontline customer operations to drive revenue, ensure customer satisfaction, and optimize efficiency. Manage staff performance, recruit as needed, enforce standards of work, resolve customer issues, communicate updates to leadership, and support budgets, safety, and vendor relations.

Provide customer service and membership support for walk-in and phone members; assist with selling memberships and insurance, policy changes, renewals, billing and payments; verify coverage and issue binders; develop leads for agents; perform data entry and administrative tasks; resolve member issues and escalate complex complaints; support sales and management through cross-selling and service.