Top Customer Support Jobs in St. Louis, MO

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

Welcome and assist pet owners across phone, email, text, and in-person; accurately record and route urgent medical calls; coordinate communications between customers and clinical staff; process payments and advise on financial/end-of-life options; follow up post-visit and create personalized, empathetic experiences while working nights, weekends, and holidays as needed.

Serve as primary client contact via chat and email, troubleshoot and resolve account/system issues, document interactions, collaborate with internal teams, meet performance goals, and use AI and support tools to improve service outcomes.

Lead training and support initiatives for client support staff, maintaining curricula, delivering onboarding and upskill sessions, updating documentation, analyzing training data, supporting escalations, and collaborating cross-functionally to improve processes and ensure consistent, high-quality service.

Provide phone and email support for mechanical, electrical, and basic software issues on fitness equipment. Diagnose, troubleshoot, triage incidents, research known defects, deliver timely solutions, document interactions, and escalate or communicate trends with the team.

Provide customer service and membership support for walk-in and phone members; assist with selling memberships and insurance, policy changes, renewals, billing and payments; verify coverage and issue binders; develop leads for agents; perform data entry and administrative tasks; resolve member issues and escalate complex complaints; support sales and management through cross-selling and service.