Top Customer Support Jobs in St. Louis, MO

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Handle inbound patient calls to answer questions about prescriptions, refills, appointments, and account status. Document interactions, follow up via secure portal when needed, escalate clinical issues per protocol, and maintain HIPAA and patient safety standards. Part-time, phone-first role with potential conversion to permanent.

Lead end-to-end reactive social support across major social platforms, run incident command during public crises, maintain playbooks and QA rubrics, drive automation and AI deflection, route customer feedback to product and analytics, and own performance scorecards for speed, quality, and sentiment recovery.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Serve as the Zendesk subject-matter expert for Professional Services: configure and optimize Zendesk workflows, gather and document requirements, design intake-to-delivery solutions, support integrations and governance, and drive change management, security, and stakeholder enablement.

Contact customers with overdue loans via high-volume inbound/outbound calls, negotiate and execute payment arrangements per company call flow, resolve complex late-payment issues with professionalism and empathy, accurately record interactions in the company database, and maintain strong time-management and remote-work discipline.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Process and maintain customer account documents and records, enter and update account information, record transactions, classify and summarize documents, respond to customer inquiries, resolve issues, complete reports, and provide administrative support for the assigned area.

Serve as primary daily contact for tax-credit-related customer accounts: assist account openings and KYC, handle client calls and issue resolution, ensure accurate portfolio implementations, support compliance projects and periodic reviews, back up other analysts, and collaborate across Impact Finance teams.

Handle inbound and outbound federal calls beyond basic routing: verify caller identity, provide approved program information, document interactions in CRM/case systems, coordinate escalations and callbacks, follow high-risk call protocols, and support quality assurance and compliance for federal contract operations.