Top Operations & Support Jobs in St. Louis, MO

This is a talent community registration rather than an active job opening. Candidates can share their experience and desired roles with Convo Communications for consideration for potential future opportunities. The company focuses on accessible communication services and technology and may contact applicants when suitable positions become available.

Analyzes and documents end-to-end business processes and operating models for acquisitions and change initiatives. Leads impact analysis, UAT alignment, process improvement, KPI development, stakeholder workshops, and business requirements documentation. Maintains process repositories and standardized operating model templates while supporting business transformation and coaching junior analysts.

Manages third-party asset management platforms and supports trading, custodial, and client service teams. Reviews accounts for accuracy and compliance with asset allocation policies, configures accounts, monitors trading and allocations, supports strategy reallocations, troubleshoots platform issues, and coordinates with compliance, investment strategy, asset managers, and client service teams.

Leads a frontline team by managing queues, staffing coverage, productivity, quality, and daily performance. Provides real-time coaching, handles initial client and call escalations, identifies workflow blockers and trends, and communicates product feedback to operations, customer success, and development teams.

Verifies candidate employment, education, military, and professional reference information through inbound and outbound calls. Documents findings accurately, follows quality standards, handles escalated verification cases, and communicates professionally with institutions, employers, and internal teams. The role requires careful data collection, active listening, problem-solving, multitasking, fast and accurate typing, and proficiency with multiple computer applications.

Manages Pulmovant’s enterprise application portfolio, including validated GxP and clinical systems and core IT platforms. Oversees system performance, configuration, compliance, access, documentation, integrations, upgrades, and validation. Partners with Clinical, Regulatory, Quality, Finance, and HR stakeholders, manages vendors and an applications team, and leads continuous improvement, root-cause analysis, and application initiatives. The role also supports AI and machine learning governance, model validation, and responsible data practices.

Leads a regional Technical Services organization supporting enterprise customers. Responsibilities include managing and mentoring technical support engineers, improving customer satisfaction, defining service strategies and KPIs, handling escalations, and collaborating across engineering, product, sales, and leadership. The manager will also implement AI-assisted workflows using Claude, ChatGPT, and other LLM tools for ticket triage, diagnostics, knowledge management, troubleshooting, and customer communication while scaling support operations across AMER time zones.

Provides technical product and application support for vinyl films, adhesives, laminates, tapes, and related materials. Recommends products, troubleshoots application issues, performs hands-on testing, supports complaints and RMAs, documents findings, and collaborates with Quality, R&D, Product Management, Production, and Sales. Creates technical training and resources, supports demonstrations and trials, and participates in continuous improvement. The role operates in office and manufacturing environments with occasional customer-related travel.

Provide part-time remote administrative and operational support: manage Zoom meetings and calendar scheduling, handle email and messages, support live Zoom sessions (tech/help Q&A), maintain Google Sheets, collate notes, organise projects, perform research, and act as a proactive gatekeeper and collaborator to protect the employer's time.

Supports global revenue operations through territory and quota planning, KPI reporting, performance analysis, dashboard development, AI-enabled workflow improvements, deal desk execution, CRM governance, and commercial process optimization. Partners with Sales, Marketing, Customer Success, Enablement, and Finance to improve productivity, data quality, and operational effectiveness.