Top Tech Jobs & Startup Jobs in Spokane, WA

Supports daily customer care operations across phone, email, and chat channels. Oversees supervisors, coaches teams, monitors KPIs, manages escalations, implements process improvements, assesses training needs, supports hiring, presents performance reports, and ensures timekeeping, quality, privacy, and accountability standards. Partners with Training, QA, Workforce Management, and other teams while promoting AI productivity tools and departmental goals.

Build and improve GitLab authentication services across Ruby on Rails and Go codebases. Design token issuance, validation, identity, access management, passwordless authentication, workload identity federation, and secure automation features. Migrate authentication paths to GATE while supporting multiple deployment models, address reported vulnerabilities, optimize performance, review code, establish engineering standards, and collaborate on complex projects in a remote, asynchronous environment.

Drive enterprise sales growth across California by managing strategic accounts, generating pipeline, and expanding GitLab’s AI-powered DevSecOps platform. Lead consultative sales cycles from discovery through negotiation and implementation; build C-level relationships, develop account plans, coordinate cross-functional and channel partners, forecast pipeline, analyze wins and losses, and communicate customer value through presentations and proposals.

Leads complex, cross-functional Enterprise Technology, AI, and Data programs from planning through delivery. Responsibilities include roadmap development, dependency and resource management, risk and issue tracking, governance, executive communications, operational transformation, enterprise application initiatives, and AI workflow adoption. The role aligns technical and business stakeholders across Finance, Legal, Sales, Marketing, Product, and other functions while improving program delivery practices in a remote, globally distributed environment.

Own the competitive intelligence program for fraud prevention and AML compliance. Responsibilities include developing CI strategy, conducting primary and secondary research, maintaining competitive databases, creating battlecards and win/loss analyses, supporting sales calls, informing marketing and product positioning, evaluating competitor architectures, managing CI knowledge, and optimizing intelligence workflows with AI capabilities.

Own the end-to-end architecture, development, deployment, evaluation, and operations of AI and machine learning systems. Build predictive ordering models, agentic workflow copilots, retrieval and evaluation infrastructure, safety guardrails, and responsible AI practices. Prioritize AI initiatives based on business outcomes, establish model governance and production standards, advise product and engineering leadership, and mentor experienced contributors.

Build and productionize applied AI/ML systems (predictive ordering and agentic copilots) end-to-end, drive measurable business KPI impact, collaborate with product/engineering, implement model-ops, observability, HITL workflows, and mentor peers.

Build and lead Rubrik’s global professional services resource management and capacity planning function. Standardize workflows across NAM, EMEA, and APAC; improve data integrity, reporting, automation, and PSA system adoption; forecast capacity and demand; manage subcontractor partnerships; and provide executives with utilization and talent distribution insights. Partner with delivery, finance, HR, and regional leaders to drive consistent global execution and operational efficiency.

Leads the lifecycle development and global launch of standardized Professional Services offerings. Partners with Product Management, Engineering, practice leaders, sales, and delivery teams to align services with product roadmaps, create deployment frameworks and delivery methodologies, standardize SOWs, and optimize the services portfolio based on customer outcomes, field feedback, utilization, and market trends.

Lead security engineering across AI systems, cloud infrastructure, product security, GRC automation, GitHub controls, and compliance workflows. Develop AI-specific threat models and guardrails, automate security checks and evidence collection, strengthen AWS and GCP environments, manage CSPM tooling, and secure software supply chains. Partner with Engineering, Product, Legal, IT, and GRC to establish security programs and practical controls for Jasper’s AI platforms.

Provides Tier 1 support to beverage alcohol retailers using Scotch POS software and hardware. Responds through phone, chat, and email; troubleshoots account access, device setup, connectivity, inventory, and configuration issues; guides onboarding; documents interactions; escalates complex technical, integration, and payment issues; follows up on resolutions; meets response, resolution, and CSAT targets; and maintains support documentation.

Own the integrations roadmap for a retail and payments platform, from partner evaluation through launch and ongoing performance. Gather merchant requirements, define product direction, write outcome-focused specifications, prioritize competing commitments, coordinate engineering teams, and support customer-facing escalations. The role also covers payment workflows including tender handling, reconciliation, and processor behavior, with broad autonomy and evolving scope.

Own the strategy, roadmap, packaging, and go-to-market evolution of Pluralsight’s AI, Cloud, and Security learning solutions. Design blended learning programs, define expert perspectives, identify content and lab components, monitor market needs, and use customer and learner data to improve outcomes. Partner with Product, Sales, Marketing, Curriculum, Engineering, and Services teams, support strategic enterprise deals, manage solution benchmarks, and drive adoption, renewals, and revenue growth.

Own and evolve Pluralsight’s Cloud and Security solutions portfolio across expert positioning, solution design, roadmap, packaging, go-to-market, and performance. Develop blended learning offerings using courses, labs, assessments, and instructor-led training. Partner with Product, Sales, Marketing, Engineering, Services, customers, and subject-matter experts to launch differentiated solutions, support strategic deals, track KPIs, and continuously improve outcomes using market insights, data, and customer feedback.

Own Deepgram’s brand strategy, narrative, verbal identity, positioning, architecture, naming, executive communications, and thought leadership. Write high-impact materials including keynotes, manifestos, launch narratives, and web copy. Lead and develop a writing team, raise creative quality, establish brand guidelines, and partner with design, product, communications, legal, and other teams. Apply AI tools to writing and creative development in a remote-first, rapidly changing environment.

Own the full mid-market sales cycle for Zapier’s AI-powered automation platform, including prospecting, discovery, negotiation, closing, and expansion. Build relationships from practitioners to executives, develop business cases around automation, and navigate complex deals with Solutions Engineering, Customer Success, and Product. The role also involves attending events, generating pipeline independently, and helping establish Zapier’s mid-market go-to-market motion.

Lead a GTM Analytics team supporting Marketing, Sales, RevOps, and Customer Operations. Manage embedded analysts, establish trusted reporting and QA processes, review SQL and dashboards, guide funnel, campaign, sales, support, forecasting, segmentation, attribution, and experimentation analysis, and deliver executive recommendations. Partner with GTM leaders and data engineers, coach analysts, and develop self-service analytics, automation, governed dashboards, metric documentation, and AI-assisted workflows.