Top Tech Jobs & Startup Jobs in Spokane, WA

Lead Statara’s Data Products & Engineering function, owning Snowflake-based data infrastructure reliability and evolution, solution architecture for client engagements, pre-sales technical support, cross-functional alignment, and team leadership to deliver scalable data and analytics solutions.

Provides escalated technical customer support for assigned products or customer accounts. Troubleshoots hardware, software, and access issues; resolves problems or escalates complex cases to technical experts and management. Responds through phone and online channels, documents inquiries and resolutions, follows up with customers, trains users on standard procedures, and collaborates with product and service delivery teams to maintain customer satisfaction.

Leads contact center leaders and frontline teams supporting Manheim clients and operational groups. Oversees staffing, service quality, KPIs, customer escalations, coaching, training, performance management, and process improvement. Partners with auction locations, corporate teams, sales, product, and vendors to improve client experience and implement operational projects. Ensures policy compliance, workforce effectiveness, and consistent delivery of high-quality customer service.

Leads contact center customer care operations for Manheim clients, managing leaders and frontline teams, staffing, KPIs, service quality, coaching, escalations, and process improvement. Partners with auction locations, corporate teams, sales, product, and vendors to resolve issues and improve client experience. Oversees hiring, training, performance management, employee conduct, and implementation of customer service projects and business practices.

Analyze observability, digital experience, and business analytics data for enterprise clients to improve website performance and user engagement. Manage relationships with 4–8 clients, conduct ad hoc analyses, configure Dynatrace solutions, create reports and dashboards, present findings to technical and executive audiences, provide training, and influence product roadmap decisions. The role combines advanced data analysis, strategic consulting, customer account management, and executive communication.

Build and scale Onebrief’s agentic design system platform, including components, utilities, documentation, governance, automated intake, evaluation, release QA, and production telemetry. Lead moonshot projects focused on agentic customer experiences, establish appropriate human-review gates, integrate systems with Docker, Kubernetes, AWS EKS, and GitHub CI/CD, and advise design leadership on strategy and roadmap. The role requires cross-functional leadership, technical judgment, and playbook creation in an ambiguous environment.

Own the end-to-end UX definition for a product area, translating user goals into shipped interface decisions. Conduct user research and workflow mapping, define design patterns, contribute to the broader design system, and evaluate emerging AI UX patterns. Partner closely with Product and Engineering, document design intent for people and AI tools, and balance quality, scope, fidelity, and release speed. The role focuses on designing AI-enabled workflows for military planning and operational coordination software.

Perform daily accounting operations, including journal entries, reconciliations, accounts payable, accounts receivable, billing, and collections. Support monthly, quarterly, and annual close processes, financial reporting, budgeting, forecasting, audits, internal controls, and compliance. Maintain accurate accounting data, improve scalable processes, and collaborate across Finance and other departments to resolve issues and support company growth.

Leads six frontline managers and 30+ Account Executives in expanding existing enterprise accounts, driving net retention, cross-sell adoption, and multi-year renewals. Coaches teams on expansion selling, executive reviews, relationship development, forecasting, and account health. Sponsors major renewals and complex negotiations while partnering with Customer Success, Professional Services, and Product teams. Requires extensive software subscription sales leadership experience, strong SaaS and retention-metric expertise, and executive communication skills.

Leads North American new-logo sales by managing, coaching, and recruiting 6–7 Account Executives. Drives net-new ARR growth, enterprise market penetration, pipeline generation, complex contract negotiations, and quota attainment across commercial and mid-market segments. Partners with Marketing, Product, and Sales Engineering to refine go-to-market strategy, accelerate deal velocity, and secure strategic enterprise customers. Requires executive-level communication, SaaS sales expertise, and experience closing seven-figure contracts.

Sell the Qualtrics SaaS platform to large strategic accounts, building relationships with C-suite, director, and VP stakeholders. Manage the full sales cycle from prospecting and demonstrations through negotiation and close. Acquire new logos, expand existing accounts, develop territory strategies, forecast reliably, educate clients on platform offerings, exceed quotas, and maintain ongoing sales training and self-development.

Lead and build Toast Retail’s Mid-Market sales function from the ground up. Manage and coach Account Executives while personally closing complex grocery, liquor, and convenience retail deals. Develop repeatable sales processes, qualification frameworks, business cases, proposals, forecasting practices, and competitive positioning. Partner cross-functionally with Product, Marketing, Enablement, Finance, Deal Desk, and Onboarding to support enterprise implementations and product improvements. Hire and develop a high-performing team, establish benchmarks, and transition from a player-coach role to full team leadership.

Own end-to-end onboarding and implementation for complex enterprise restaurant and hospitality customers with 500+ locations. Manage 50+ concurrent implementations from contract through rollout and adoption, coordinating milestones, risks, dependencies, stakeholders, and cross-functional teams. Serve as a trusted advisor to executive customers, communicate progress, drive solutions, and improve onboarding scalability through playbooks and process enhancements. Use Salesforce, Asana, and Google Workspace to maintain project-management rigor and operational efficiency.

Design, build, and maintain Workday integrations (Studio, EIB, Core Connectors, Web Services) connecting HR systems to payroll, benefits, identity, and enterprise platforms. Lead full lifecycle integration work, improve monitoring and governance, troubleshoot production issues, and document standards while partnering with cross-functional teams.

Supports daily customer care operations across phone, email, and chat channels. Oversees supervisors, coaches teams, monitors KPIs, manages escalations, implements process improvements, assesses training needs, supports hiring, presents performance reports, and ensures timekeeping, quality, privacy, and accountability standards. Partners with Training, QA, Workforce Management, and other teams while promoting AI productivity tools and departmental goals.

Build and improve GitLab authentication services across Ruby on Rails and Go codebases. Design token issuance, validation, identity, access management, passwordless authentication, workload identity federation, and secure automation features. Migrate authentication paths to GATE while supporting multiple deployment models, address reported vulnerabilities, optimize performance, review code, establish engineering standards, and collaborate on complex projects in a remote, asynchronous environment.

Drive enterprise sales growth across California by managing strategic accounts, generating pipeline, and expanding GitLab’s AI-powered DevSecOps platform. Lead consultative sales cycles from discovery through negotiation and implementation; build C-level relationships, develop account plans, coordinate cross-functional and channel partners, forecast pipeline, analyze wins and losses, and communicate customer value through presentations and proposals.

Leads complex, cross-functional Enterprise Technology, AI, and Data programs from planning through delivery. Responsibilities include roadmap development, dependency and resource management, risk and issue tracking, governance, executive communications, operational transformation, enterprise application initiatives, and AI workflow adoption. The role aligns technical and business stakeholders across Finance, Legal, Sales, Marketing, Product, and other functions while improving program delivery practices in a remote, globally distributed environment.

Own the competitive intelligence program for fraud prevention and AML compliance. Responsibilities include developing CI strategy, conducting primary and secondary research, maintaining competitive databases, creating battlecards and win/loss analyses, supporting sales calls, informing marketing and product positioning, evaluating competitor architectures, managing CI knowledge, and optimizing intelligence workflows with AI capabilities.

Own the end-to-end architecture, development, deployment, evaluation, and operations of AI and machine learning systems. Build predictive ordering models, agentic workflow copilots, retrieval and evaluation infrastructure, safety guardrails, and responsible AI practices. Prioritize AI initiatives based on business outcomes, establish model governance and production standards, advise product and engineering leadership, and mentor experienced contributors.

Build and productionize applied AI/ML systems (predictive ordering and agentic copilots) end-to-end, drive measurable business KPI impact, collaborate with product/engineering, implement model-ops, observability, HITL workflows, and mentor peers.