Top Operations & Support Jobs in San Diego, CA

Lead and execute high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; research markets and opportunities; identify operational problems and implement solutions; own projects end-to-end and deliver measurable business outcomes.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Handles moderate-difficulty workers' compensation claims: investigates compensability, establishes reserves, manages medical bills, negotiates settlements, facilitates return-to-work, closes files, manages vendors, and mentors team members.

Own and optimize Zuora billing and the Salesforce-Zuora integration across quote-to-cash. Improve automation, support billing accuracy and revenue recognition with Finance, troubleshoot complex issues, analyze billing data, and collaborate with Sales, Customer Success, and Support to streamline subscription billing operations.

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.

Lead and scale the WasteX program by managing multi-tiered teams, optimizing end-to-end operations and logistics, ensuring data integrity and compliance, serving as senior client escalation, building SOPs and automated workflows, mentoring future leaders, and proactively mitigating risks to preserve client milestones and satisfaction.

The Sourcing and Meeting Manager oversees sourcing, negotiating, and managing hotel contracts for up to 100 events annually, utilizing Cvent for registration and venue management.

Octopus Energy seeks passionate individuals willing to contribute across various domains. Ideal candidates have real experience, leadership ability, and drive for effectiveness without rigid titles or processes.

Develop and maintain user-facing and internal product documentation including user guides, integration guides, installation/configuration instructions, and release notes. Research, write, edit, and update content for technical and non-technical audiences, test products for documentation accuracy, track deliverables via ticketing systems, and collaborate with Development, Engineering, QA, Product, Marketing, and Customer Enablement teams.