Top Operations & Support Jobs in San Diego, CA

Lead and scale the company's end-to-end revenue engine across Sales, Customer Success, Marketing, Finance, Product, and partners. Own GTM strategy, forecasting, go-to-market planning, commercial operations, customer success operations, GTM tech and data governance, partner programs, enablement, and build a high-performing Revenue Operations organization focused on automation, AI, and measurable commercial impact.

Lead shift operations in a 24/7 support environment to maintain service levels, productivity, quality, and CSAT. Provide real-time coaching and queue/workload management, monitor intraday performance, identify and mitigate operational risks, ensure shift handoffs, and develop a small team of agents while partnering with managers on improvements.

Support development and optimization of GM Insurance claims operations by analyzing business needs, defining objectives, performing gap and ROI analyses, gathering and validating requirements, improving claims workflows, contributing to solution design, and identifying and managing business risks in a rapidly scaling, AI-enabled environment.

Manage and optimize the go-to-market tech stack, workflows, data hygiene, and analytics across Marketing, Sales, and Customer Success. Drive process improvements, reporting, forecasting support, and cross-functional execution to improve pipeline management and GTM efficiency.

Provide high-volume phone and onsite field support for Machine Control systems: troubleshoot, commission, calibrate, train dealers/customers, document cases, escalate complex issues, and assist sales and engineering teams. Travel up to 50%.

Lead revenue forecasting, pipeline health, and performance reporting. Build scalable models, support planning cycles and territory strategy, prepare executive reports, manage Salesforce governance, partner cross-functionally, and drive improvements to revenue processes and forecasting discipline.

Lead and supervise ServiceNow platform operations and a team of analysts/developers. Oversee configuration, integrations, governance, CAB, incident management, SLAs/KPIs, reporting, and continuous improvement while supporting hiring, training, and executive reporting.

Own revenue operations and pipeline management across Sales and Marketing. Run cadence (pipeline reviews, forecasts), implement and optimize the GTM toolstack, design AI-native workflows, partner on segmentation and reporting, lead cross-functional GTM initiatives, and operationalize automation to improve AE/BDR efficiency and forecasting.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Run day-to-day revenue operations supporting sales, support, and implementation teams. Drive sales process adoption, own pipeline review rhythm, manage SFDC data governance and support cases, coordinate onboarding, produce operational reporting, and support post-sale renewal workflows in partnership with CS and AM.