Top Operations & Support Jobs in San Diego, CA

The Revenue Operations Analyst partners with sales leadership to improve revenue performance through data analysis, forecasting, reporting, experimentation, and process optimization. Responsibilities include building dashboards and scorecards, managing sales metrics, supporting territory and quota processes, improving CRM hygiene, analyzing productivity, testing sales strategies, and creating scalable workflows. The role collaborates with Marketing, Finance, and Product and translates complex data into actionable recommendations.

Delivers GTM commercial analysis, dashboards, reporting, forecasting, workflow automation, and AI-assisted solutions. Partners with commercial, Finance, Data & Analytics, IT, and regional teams to improve decision-making, standardize metrics, validate outputs, resolve data issues, and reduce manual work. Owns assigned initiatives, documents business logic, supports testing and adoption, and develops reusable capabilities across regions.

Handles customer inquiries, complaints, and service issues through phone, email, chat, and social media. Researches concerns, provides resolutions, applies retention strategies, escalates issues when needed, maintains CRM records, collaborates on customer escalations, and identifies root causes. Requires strong written and verbal communication, customer service experience, remote call center experience, CRM and telephony familiarity, and proficiency with Microsoft Office. Automotive experience and a bachelor’s degree are preferred.

Leads revenue analytics and planning across multiple brands, products, and sales motions. Owns forecasting methodology, capacity and quota planning, compensation modeling, funnel metrics, annual GTM planning, scenario analysis, and executive and board reporting. Advises CRO and CEO, leads the analytics team, improves Salesforce data standards, and uses AI and automation to scale reporting and forecasting.

Leads the firm's internal IT infrastructure, cybersecurity, endpoint management, identity and access systems, vendor relationships, technology lifecycle, and remote workforce support. Oversees Microsoft 365, Entra ID, Intune, SharePoint, Teams, device deployment, patching, compliance, incident response, onboarding and offboarding processes, technology policies, and strategic technology planning. Partners with leadership on security reviews, automation, AI tools, disaster recovery, and technology projects while independently resolving technical issues and building scalable IT operations.

Leads retail growth strategy across Citizens’ branch network, defining priorities, maintaining the growth roadmap, and translating enterprise objectives into actionable initiatives. Partners with Product, Field, Communications, Enablement, and Business Insights teams to drive acquisition, deposits, relationship growth, retention, and customer experience. Evaluates opportunities, monitors performance and market trends, develops executive recommendations, and influences cross-functional stakeholders through strategy execution and measurement.

Leads enterprise process architecture, value-stream optimization, operational re-engineering, and cross-functional workflow improvement. Designs target operating models, maps current and future processes, identifies bottlenecks, defines business and system requirements, and partners with Operations, Field Services, Go-To-Market, Product, Technology, and executive leaders. Establishes process standards and governance, supports platform migrations and global expansion, and develops continuous-improvement capabilities across matrixed teams.

Provides remote and onsite IT support for distributed employees, troubleshooting hardware, software, accounts, connectivity, AV equipment, and collaboration tools. Manages help desk tickets, onboarding and offboarding, identity and access tasks, endpoint imaging and patch verification, asset tracking, documentation, and escalations. Partners with Security and IT Engineering on device compliance and access controls while maintaining strong customer service and process discipline.

The Revenue Operations Director partners with the Chief Customer Officer to drive planning, forecasting, executive reporting, KPI development, operational reviews, and cross-functional transformation. The role improves growth, profitability, customer experience, and organizational effectiveness through dashboards, governance, process scaling, AI-enabled automation, and data-driven decision-making. It also supports investment planning, acquisitions, organizational changes, and operational readiness while influencing senior stakeholders across the business.

Provides remote administrative support to leadership, including calendar management, meeting scheduling, travel arrangements, expense tracking, event planning, project coordination, presentations, and cross-functional communication. The role manages confidential information, supports People Operations, and helps leaders stay organized in a fast-paced environment while using Google Workspace and AI tools to improve efficiency.