Top Operations & Support Jobs in San Antonio, TX

Manages revenue operations across pipeline forecasting, quote approvals, bookings, revenue support, reporting, and product administration. Reviews Salesforce data, coordinates cross-functional booking and revenue processes, leads SKU and price book setup, validates Salesforce and NetSuite workflows, reconciles data using Excel and Power BI, and documents scalable procedures and controls. The role partners with Sales, Finance, Product, Manufacturing, Customer Success, and business systems teams to resolve exceptions and improve commercial operations.

Provides high-trust administrative and executive support to a founder and COO. Responsibilities include complex calendar and meeting coordination, correspondence and presentation preparation, file organization, domestic and international travel, expense management, agendas, notes, action-item tracking, stakeholder communication, and confidential information handling. The role also supports special projects and cross-functional leadership requests in a fast-paced, fully remote fintech and cryptocurrency environment.

Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.

Manage high-priority sales and client escalations involving prescription access and pharmacy processing. Coordinate resolutions across Client Success, Operations, Pharmacy Support, prescribers, payers, and pharmacies while meeting SLAs. Diagnose claim rejections, identify root causes, improve escalation workflows and documentation, communicate proactively with stakeholders, and analyze escalation trends to support staffing, operational planning, and scalable growth.

Own Salesforce administration across user management, permissions, workflows, objects, integrations, data maintenance, reporting, onboarding, and user training. Partner with global go-to-market stakeholders to improve CRM processes and maintain integrations with LeanData, ZoomInfo, Gong, and Snowflake. Use Claude and other AI tools to accelerate documentation, reporting, and process design.

Own and scale marketing-to-sales operations infrastructure across Salesforce, Marketo, Clay, Qualified, and related systems. Manage lead lifecycle architecture, routing, scoring, enrichment, deduplication, data quality, conversational marketing workflows, and funnel optimization. Partner with Marketing, Sales, SDRs, Business Systems, and vendors to improve pipeline quality, speed to lead, and sales efficiency. Implement AI-enabled automation, oversee tool budgets, and support system migrations and process governance.

Lead and coach a team of Technical Customer Support Specialists; own escalation playbooks, KPIs, and L2 technical investigations. Partner with Product and Engineering to resolve systemic issues, hire and onboard new reps, and ensure empathetic clinician-centered support.

Supports regional and property managers in operating apartment communities nationwide. Responsibilities include leasing, marketing, staffing, training, inspections, maintenance coordination, resident issue resolution, compliance, reporting, budgeting, and serving as interim property manager. The role requires weekly assignments involving 90% travel, including extended student-housing turnover assignments, weekends, air travel, and use of a personal vehicle.

Supervises and coaches a contact center team to achieve customer service, productivity, quality, and operational goals. Responsibilities include scheduling, monitoring performance, training, hiring, evaluations, corrective action, reporting, troubleshooting, process improvement, and resolving escalated customer issues. The supervisor manages at least six direct reports, collaborates with contact center managers, and ensures timely delivery of products and services.

Supports Real Estate Owned operations by verifying deed recordings, researching and maintaining tax information, entering title data, following up on title reports, and maintaining accurate records. Coordinates with vendors, attorneys, recording offices, tax authorities, and internal teams. Monitors workflow queues, prioritizes assignments, resolves discrepancies, supports quality assurance, responds to inquiries, and assists with process improvements and documentation.