Top Operations & Support Jobs in San Antonio, TX

Supports payment operations across chargebacks, disputes, refunds, settlements, and processor monitoring. Responsibilities include preparing representments, tracking payment KPIs, coordinating documentation with sellers and internal teams, investigating routine payment issues, responding to Tier I-II inquiries, and maintaining standard operating procedures. The role is remote and designed for early-career professionals developing expertise in payments, risk, fraud, and payment optimization.

Supports pension risk transfer clients and third-party administrators throughout transaction integrations and transitions. Coordinates project plans, client meetings, deliverables, premium reconciliation, annuity exhibits, and execution activities. Collaborates with Pricing, Valuation, and Treasury, documents procedures, assists with annuitant administration, and prepares audit and regulatory examination materials. The role emphasizes client relationships, communication, organization, accuracy, process improvement, and operational execution.

Leads a team of five executive assistants, supports 2–3 C-suite executives, and establishes standards for executive administration. Responsibilities include coaching, hiring, process and playbook development, AI adoption, coverage planning, travel and event coordination, vendor management, executive scheduling, meeting preparation, stakeholder communication, expense management, and confidential information handling.

Own cross-business priorities, projects, deadlines, follow-through, stakeholder communications, executive correspondence, project-management systems, dashboards, calendar management, meeting preparation, and domestic and international travel logistics. The role also supports office operations, evaluates tools, creates processes, and serves as a proactive liaison for investors, executives, government officials, and external partners.

Leads the Consumer Digital product operating model, governance, planning processes, performance metrics, and operating cadence. Oversees budget and workforce planning, recruiting, onboarding, communications, culture, and a program management team. Partners with senior leaders across product, technology, design, analytics, and business functions to improve decision-making, accountability, delivery effectiveness, and organizational performance. Advises executives on operating-model decisions, tradeoffs, execution risks, and transformation opportunities.

Leads DTCC’s enterprise resiliency capabilities, including incident and crisis management, business continuity, operational resilience, scenario planning, disaster recovery, executive reporting, and continuous improvement. Partners with business, technology, risk, legal, communications, and client-facing teams during disruptions; oversees exercises, governance, audits, metrics, and post-incident reviews. Develops resiliency frameworks and leads, coaches, and develops the Enterprise Resiliency Office team.

Leads GTM operations for a B2B SaaS company, owning metrics, data architecture, forecasting, executive reporting, AI-driven intelligence, retention signals, compensation, territory and quota planning, pricing approvals, lead routing, CPQ, and CRM administration. Builds scalable operating systems for Sales, Customer Success, and Partnerships, supports consumption-based land-and-expand growth, and presents guidance to executive leadership. Requires deep revenue operations, SaaS metrics, applied AI, forecasting, commercial operations, and data tooling expertise.

Provides billing support and customer service for small and midsize UCaaS customers through inbound calls, email, and follow-up. Responsibilities include documenting interactions in Oracle, explaining billing procedures, verifying account authorization, processing credits, refunds, and charges, and collaborating with technical support, sales, and customer service teams. The role requires strong communication, data entry, organization, billing research, payment-processing knowledge, and the ability to meet call center performance metrics.

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates internal teams and supplier partners, manages complex relocation issues, maintains accurate records, and meets customer experience and service-level metrics. Communicates with client HR contacts, supports exception management, provides status updates, and uses multiple digital platforms across phone, email, and chat channels.

Supports members by handling personal and lifestyle-related tasks, including researching vendor availability and pricing, contacting businesses, organizing information in Google Sheets, creating calendar invites, and sourcing gifts. The role works with copilots, operations teams, vendors, and businesses rather than directly communicating with members initially. Requires strong organization, communication, web navigation, problem-solving, scheduling flexibility, and computer skills.