Top Operations & Support Jobs in San Antonio, TX

Provide advanced functional support and configuration for CAPPS HR/Payroll (PeopleSoft HCM 9.2), ensure state and federal compliance (including FMLA and WCAG 2.1), create/review FDDs, manage queries/reports, perform Level 2 service desk and incident management, conduct testing and cross-training, and collaborate on integrations, security, and audits across 100+ agencies.

Remote full-time Data Entry Specialist responsible for accurate data input, submitting online applications, organizing cloud documents, maintaining confidentiality, and meeting quality standards across long-term projects.

Provide frontline, technical SaaS support across Element451 and Encoura Connect: manage high-volume tickets via in-app chat, reproduce and troubleshoot complex issues, escalate verified bugs with detailed evidence, improve knowledge-base and ticket-deflection, and communicate clearly and empathetically with customers under SLAs.

Manage high-volume inbound/outbound customer and service-provider communications to coordinate emergency roadside assistance, document events in internal systems, troubleshoot breakdowns, escalate issues, and complete required training and tasks to minimize downtime.

Process utility property and damage claims: verify and analyze claim data, record information in company software, communicate with clients and responsible parties via email and phone, and maintain accurate, timely documentation.

Provide hands-on incident handling, troubleshoot technical issues, analyze logs and patterns, document ticket updates, escalate to senior teams, and support SLA-driven workflows while learning support processes.

Manage a team resolving automotive total loss claims, negotiate settlements with carriers, optimize recovery using the company platform, own customer accounts, document KPIs and coaching, and collaborate with product and engineering to improve claims processes.

Manage and quality-assure a national and international correspondent network: recruit, onboard, train, route orders, maintain accounts and records, resolve escalations, collaborate with IT and service teams, and handle related accounting and jurisdictional research.

Lead migrations of batch scheduling workloads to IBM Z Workload Scheduler by analyzing legacy scheduler definitions, mapping jobs and dependencies, executing parallel tracking and validation, monitoring execution via TSO/ISPF and scheduler interfaces, resolving issues, and training operational teams.

Lead and operate Vynca's IT function for a fully remote, HIPAA-regulated healthcare organization. Manage a distributed IT team, own day-to-day operations (hardware lifecycle, provisioning, identity and access), enforce security and compliance (HIPAA, SOC 2), administer MDM/SSO/endpoint tools, support audits, and drive operational improvements while mentoring staff.