Top Operations & Support Jobs in San Antonio, TX

Supports residential community operations, resident accounts, rent collections, leasing, applications, renewals, move-ins and move-outs. Coordinates maintenance requests, responds to resident concerns, maintains records, assists with financial reporting and compliance, and supports marketing and resident engagement initiatives. The role requires strong customer service, organization, communication, financial accountability, and knowledge of property management systems and Fair Housing practices.

The Assistant Revenue Manager develops dynamic pricing strategies, manages inventory across booking channels, forecasts revenue, analyzes market and booking data, and monitors occupancy, ADR, RevPAR, and other KPIs. The role provides pricing recommendations, maintains relationships with distribution partners, collaborates with sales, marketing, and operations, and advises homeowners on revenue optimization strategies. Strong analytical, organizational, communication, Excel, reporting, and dashboard-building skills are required.

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.

Provides advanced technical and functional support for ERP, WMS, EDI, and integrated business applications. Responsibilities include incident resolution, root-cause analysis, user administration, system monitoring, upgrades, testing, deployments, ticket-queue management, documentation, reporting, process improvement, and end-user training. The role coordinates with IT teams, vendors, and business stakeholders to maintain system availability, performance, and service continuity.

Supervise Tier 1 and Tier 2 customer support teams through coaching, scheduling, queue oversight, escalation handling, QA reviews, and performance management. Monitor SLAs, CSAT, response and resolution times, ticket backlogs, and staffing coverage. Drive process improvements, maintain support documentation, and collaborate with Product, Engineering, and Operations to communicate frontline insights and product updates.

Leads Tier 3 Support and Support Engineering across an international organization. Owns escalations, complex customer issues, bug triage, incident response, on-call coverage, Engineering partnerships, and customer-impact insights. Develops managers and specialists, manages BPO partners, improves escalation processes, applies AI and automation, and tracks support performance metrics. The role requires technical troubleshooting across integrations, payments, telephony, and AI voice systems.

Supports payment operations across chargebacks, disputes, refunds, settlements, and processor monitoring. Responsibilities include preparing representments, tracking payment KPIs, coordinating documentation with sellers and internal teams, investigating routine payment issues, responding to Tier I-II inquiries, and maintaining standard operating procedures. The role is remote and designed for early-career professionals developing expertise in payments, risk, fraud, and payment optimization.

Serve as a BRUNT brand ambassador by engaging customers across communication channels, resolving issues, meeting satisfaction and response-time targets, providing product guidance, analyzing feedback trends, and recommending customer-experience improvements. The role requires strong communication, empathy, organization, multitasking, technical proficiency with multiple platforms, and flexibility for scheduled holiday coverage. It is fully remote but limited to applicants residing in specified U.S. states.

Audit, review, and process Whole Farm Revenue Protection claims while ensuring policy, regulatory, and procedural compliance. Research and resolve complex claims, policy, and system issues; interpret crop insurance documentation; and collaborate with underwriters, adjusters, compliance staff, agents, and producers. The specialist supports training, process improvements, system issue resolution, and accurate customer service while maintaining knowledge of regional crops and farming practices. Travel may be required up to 25%.

Manage startup and takeover retirement plan onboarding from project initiation through first contribution. Responsibilities include collecting and validating plan data, drafting plan documents, coordinating recordkeeper setup, reviewing payroll and employee census information, managing required notices, communicating with clients and advisors, tracking milestones, and escalating issues. The role also supports process improvement, regulatory compliance, and AI-driven workflow automation while maintaining accurate records and meeting service-level deadlines.