Top Operations & Support Jobs in San Antonio, TX

Leads the end-to-end provider termination process, coordinating stakeholders across business functions and regions. Uses process analysis, benchmarking, data analytics, and re-engineering to improve member, provider, and associate experiences while reducing friction and costs. Establishes governance, prioritizes improvement opportunities, develops leadership insights, and advises senior executives on complex functional strategies. Requires expertise in payer/provider contracting, business process improvement, cross-functional influence, and project or people leadership.

Leads and supports internal IT operations for a globally distributed workforce. Manages a small IT team, oversees infrastructure and systems, improves identity, device, and SaaS tooling, partners across departments on onboarding and security, supports SOC 2 and ISO 27001 compliance, and establishes scalable processes, SLAs, ticketing workflows, and documentation. This is a hands-on player-coach role focused on reliability, security, efficiency, and employee experience.

Provides bilingual English-Spanish executive and administrative support for a physical therapy practice. Responsibilities include managing client calls, emails, texts, appointments, calendars, records, workflows, VoIP lines, executive personal scheduling, travel bookings, medical appointments, family itineraries, LinkedIn updates, and light social media. The role requires strong organization, confidentiality, home-office capability, and collaboration on workflow automation.

Respond to customer support requests and pre-sale inquiries through Zendesk, web, email, and internal ticketing systems. Educate customers, troubleshoot issues, document cases and feedback, collaborate with internal teams on complex problems, identify potential user interface issues, and escalate unresolved concerns while meeting service-level goals.

Support C-suite executives by managing complex calendars, travel, communications, meetings, and confidential initiatives. Oversee Chicago office operations, including facilities, supplies, conference room technology, vendors, access control, visitor check-ins, events, hospitality, mail, shipments, basic onsite IT support, and administrative filings. Use productivity platforms, scheduling tools, and AI-powered assistants to streamline workflows. The role requires strong judgment, initiative, discretion, communication, and adaptability in a fast-paced hybrid environment.

Reviews automatically segmented English audio transcripts at the individual-word level. Verifies word boundaries, spoken text, and transcription accuracy; corrects errors; splits, merges, removes, or adds segments; and applies transcription conventions consistently. The role requires reviewing complete audio files, making careful judgments on difficult speech, and maintaining high accuracy and quality standards. Work is fully remote and freelance, with potential progression to reviewer or adjudicator responsibilities.

Supports Festival Artist Relations administration before, during, and after the Festival. Responsibilities include managing workflows, schedules, meetings, volunteers, onsite office operations, transportation coordination, participation agreements, expenses, credentials, departmental tracking systems, and liaison support. The role maintains Airtable and other databases, coordinates with multiple Festival departments, provides operational guidance, and prepares post-Festival reporting and artist surveys. This temporary full-time role requires extended evening and weekend hours and onsite Festival support.

Manage service delivery for a life sciences-focused MSP pod, overseeing support staff, service quality, SLAs, ticketing, billing accuracy, utilization, capacity planning, escalations, client reviews, onboarding, documentation, and continuous improvement. Ensure delivery aligns with HIPAA, HITECH, GxP, and FDA 21 CFR Part 11 requirements. Coach technical staff, coordinate incident communications, improve PSA workflows, and partner with client executives and customer success managers.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Lead business operations and cross-functional special projects for Cresta’s AI Agents team. Own team reviews, OKR reporting, knowledge management, scaling processes, hiring operations, and internal tools. Drive initiatives across product, go-to-market, and deployment operations from concept through proof of concept. Support AI Agent brand growth through content and thought leadership. The role requires strong operational, strategic, communication, and execution skills in a high-growth technology environment.