Top Operations & Support Jobs in San Antonio, TX

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

Provides high-level support to the CEO, including complex calendar and travel management, executive communications, briefing materials, and follow-up tracking. Coordinates Board and committee meetings, minutes, materials, governance records, SEC filing processes, proxy materials, shareholder communications, and investor logistics. Maintains corporate documentation, supports strategic initiatives, improves executive office workflows, and builds trusted relationships with directors, executives, investors, legal counsel, and other stakeholders while handling confidential information with discretion.

Translate and edit healthcare insurance member communications from English into Arabic, ensuring clear, culturally appropriate language. Use CAT tools (XTM preferred), meet PST work hours, handle same-day deliveries, and maintain high attention to detail. Collaborate remotely with AvantPage on long-term projects.

Lead the corporate IT organization, including helpdesk and IT engineering, while aligning technology with strategic business goals. Define the IT vision, roadmap, metrics, budget, and resource allocation; drive AI automation, operational excellence, employee engagement, and continuous improvement. Partner with senior leaders and teams including HR Tech, Security, PMO, and Helpdesk to prioritize initiatives and deliver scalable solutions. Manage hybrid and international teams while developing talent and maintaining IT as a service-oriented strategic partner.

The Sales Operations Partner collaborates with Sales leadership to enhance revenue generation processes, ensuring data integrity, forecasting accuracy, and operational efficiency by addressing seller friction and improving systems.

Own Hive’s live US customer operations in Texas, including operator recruitment, training, shift coverage, safety, quality, KPIs, customer communication, incident resolution, and continuous improvement. Build the initial US operating infrastructure, support early autonomous-machine deployments, establish scalable procedures, and create feedback loops with Product, Engineering, and Delivery teams. Lead operators and develop reliable, safe, and predictable operations across customer sites.

Lead Tier-2 and Tier-3 production support for enterprise retail POS systems, store microservices, and connected hardware. Own P1/P2 incident response, triage, escalation, root-cause analysis, and remediation. Monitor Jira, alerting, and telemetry systems; resolve issues across POS applications, payment terminals, displays, printers, and mobile registers. Create runbooks, SOPs, and automation to reduce resolution times, while coordinating Store Operations, Engineering, offshore SRE teams, and vendors.

Support and maintain the ServiceNow HRSD platform, gather and document HR requirements, design solutions (catalog, cases, employee documents, knowledge), manage integrations and vendors, execute UAT, and partner with HR and IT for platform strategy, reporting, and user training.

Manage and maintain company publications through the full document lifecycle, implement change requests within workflows, maintain libraries on eMan and EFB, ensure timely distribution, schedule reviews, provide technical support to end users, and recommend process and system improvements while assisting migration to a global document control platform.

Analyze, document, and implement business process improvements and system changes. Elicit and document requirements, create workflow diagrams, review technical designs, deliver training and post-implementation support, present findings, and continually identify process improvement opportunities.