Top Operations & Support Jobs in San Antonio, TX

As EDM Support Manager, oversee daily support delivery, manage client interactions, adapt processes, and ensure adherence to SLAs, all while driving service improvements and team performance.

Perform remote administrative support for group life and disability client transactions: upload and enter member documents, generate barcodes, validate and correct data, meet productivity standards, navigate internal tools, assist on special projects, and maintain accuracy and SLA adherence while communicating in English and French.

The Billing Director oversees the Revenue Cycle department, ensuring efficient billing operations, guiding staff, and improving revenue processes while maintaining compliance with regulations.

Provide advanced functional support and configuration for CAPPS HR/Payroll (PeopleSoft HCM 9.2), ensure state and federal compliance (including FMLA and WCAG 2.1), create/review FDDs, manage queries/reports, perform Level 2 service desk and incident management, conduct testing and cross-training, and collaborate on integrations, security, and audits across 100+ agencies.

Provide first-line support for Workday and OSV Service Center users: manage accounts and security, triage tickets, troubleshoot MFA, generate access/audit reports, resolve data/configuration issues, and collaborate cross-functionally to meet SLAs while following security policies and SOPs.

Remote full-time Data Entry Specialist responsible for accurate data input, submitting online applications, organizing cloud documents, maintaining confidentiality, and meeting quality standards across long-term projects.

Provide administrative and operational support for contracts, vendor onboarding, procurement, invoicing and payment tracking. Maintain contract lifecycles and financial records, coordinate approvals and cross-department communication, support audits, generate reports, design workflows, and assist onboarding and office logistics. Act as backup to office and marketing coordinators and support continuous improvement of administrative and financial processes.

Owner of regional scheduling for court reporters: book depositions, manage deadlines and transcripts, maintain reporter relationships, educate on processes and tools, escalate and improve operations, handle sensitive client information, and work scheduled shift Monday–Friday 11am–8pm PT.

Provide frontline, technical SaaS support across Element451 and Encoura Connect: manage high-volume tickets via in-app chat, reproduce and troubleshoot complex issues, escalate verified bugs with detailed evidence, improve knowledge-base and ticket-deflection, and communicate clearly and empathetically with customers under SLAs.

Manage high-volume inbound/outbound customer and service-provider communications to coordinate emergency roadside assistance, document events in internal systems, troubleshoot breakdowns, escalate issues, and complete required training and tasks to minimize downtime.